fix problems on Once [iphone]

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—— Run into issues on Once? Get help pending when official support gets back to you!

Once: The Love Match Maker
Info:
company: Xeanco Limited
: https://www.getonce.com/contacts/
: www.getonce.com
Chat with our AI-based Once Support
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Messages issue

Limited free messages

Fix: Maximize the use of your free messages by prioritizing who you want to communicate with. Focus on profiles that seem most interesting or com... ⇲

Messages often lack context or relevance

Fix: When sending messages, try to reference specific details from the other person's profile to create a more engaging conversation. This can he... ⇲
 
Privacy issue

Many profiles appear to be fake

Fix: Be cautious when interacting with profiles that seem suspicious. Look for signs of authenticity, such as detailed profiles, multiple photos,... ⇲

Profiles often seem suspicious or bot-like

Fix: Engage with profiles that have detailed information and multiple photos. If a profile seems overly simplistic or lacks personal details, it... ⇲

Fast matches raise concerns about authenticity

Fix: Take your time when reviewing matches. Look for profiles that resonate with you rather than rushing into conversations. This can help you fi... ⇲
 
Bugs issue

Generic AI-generated responses

Fix: To avoid generic responses, take the time to personalize your messages. Reference something specific from the other person's profile to show... ⇲
 
Payments issue

Subscription does not guarantee unlimited messaging

Fix: Before subscribing, carefully review the subscription terms to understand what is included. If unlimited messaging is a priority, consider w... ⇲

High subscription fees with additional costs

Fix: Assess whether the subscription offers enough value for your needs. If not, consider using the app without a subscription and focus on free... ⇲
 
Ads issue

Frequent upselling for additional features

Fix: Familiarize yourself with the app's features and determine which ones are essential for your experience. This can help you ignore upselling... ⇲

Misleading marketing about user interactions

Fix: Be cautious of marketing claims and focus on your own experience within the app. Engage with users based on your interactions rather than ex... ⇲
 
UI issue

Inconsistent user experience

Fix: If you encounter inconsistencies, try clearing the app's cache or reinstalling the app to see if that improves performance. This can help re... ⇲
 
Support issue

Poor customer service response

Fix: Document any issues you encounter and try to use the app's help or FAQ section for self-service solutions. This can often provide quicker an... ⇲
 
Network issue

Limited local user engagement

Fix: Expand your search radius within the app settings to include nearby areas. This can increase the number of potential matches you see. OR... ⇲
 
Account issue

Frequent technical issues with account setup

Fix: Ensure that your device's operating system and the app are both updated to the latest versions. This can help resolve many technical issues.... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
65.0%

Bad experience
29.5%

Neutral
5.5%

~ from our NLP analysis of 35,754 combined software ratings.

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 Private Data Once collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. 40 Coins package: $11.99 40 Coins package
  2. 150 Coins package: $29.99 150 Coins package
  3. 1 Month Membership: $19.99 1 Month Membership
  4. 3 Months Membership: $29.99 Access to Premium for $9.99/Mon
  5. 670 Coins package: $99.99 670 Coins package
  6. 1 Month Membership: $14.99 1 Month Membership with Free Trial Period
  7. 1660 Coins package: $199.99 1660 Coins package
  8. 1 Month Membership: $19.99 1 Month Membership with Free Trial Period
  9. 6 Months Membership: $44.99 6 Months Membership
  10. 12 Months Membership: $71.99 12 Months Membership