fix problems on Kaptioned [iphone]

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—— Run into issues on Kaptioned? Get help pending when official support gets back to you!

Kaptioned: Automatic Subtitles
Info:
company: Kaptioned Media LLC
: https://kaptioned.com
: kaptioned.com
Chat with our AI-based Kaptioned Support
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Support issue

no response from customer support

Fix: 1. Check for alternative support channels: Look for FAQs or community forums related to Kaptioned. Sometimes, other users may have posted so... ⇲
 
UI issue

misspelled words in captions

Fix: 1. Edit captions manually: After generating captions, go through them and manually correct any misspelled words. Tap on the text to edit it... ⇲
 
Bugs issue

incorrect sentence identifications

Fix: 1. Review and edit captions: After the app generates captions, review them for accuracy. You can manually adjust the text to correct any mis... ⇲

exceeded video limits without usage

Fix: 1. Check your account settings: Go to your account settings within the app to verify your subscription plan and any limits associated with i... ⇲
 
Customization issue

difficulties editing short caption bars

Fix: 1. Zoom in on the editing area: If the editing interface is too small, try zooming in on your screen by using the pinch gesture. This can he... ⇲

no option to export subtitles as .srt files

Fix: 1. Check for export options: Look through the app's export settings to see if there is an option to export subtitles in different formats. S... ⇲
 
Crashes issue

Kaptioned closes unexpectedly

Fix: 1. Update the app: Ensure you are using the latest version of Kaptioned. Go to the App Store, tap on your profile icon, and check for update... ⇲
 
Video issue

video does not export with subtitles

Fix: 1. Check export settings: Before exporting, ensure that the option to include subtitles is selected in the export settings. Look for a check... ⇲

captions do not finalize

Fix: 1. Ensure you are following the finalization process: Make sure you are completing all necessary steps to finalize captions, such as saving... ⇲
 
Payments issue

charged for subscription but prompted to pay again

Fix: 1. Check your subscription status: Go to Settings > [Your Name] > Subscriptions on your iPhone to verify your current subscription status an... ⇲

finalized video disappears after payment

Fix: 1. Check your library: Sometimes, finalized videos may not appear in the main interface but can be found in a specific library or folder wit... ⇲
 
Downloads issue

poor video and audio quality upon download

Fix: 1. Check download settings: Before downloading, check if there are options for video and audio quality in the app settings. Select the highe... ⇲
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 what users are saying
Good experience
87.6%

Bad experience
10.8%

Neutral
1.6%

~ from our NLP analysis of 185 combined software ratings.

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 Private Data Kaptioned collects from your iPhone
  1. Data Not Collected: The developer does not collect any data from this app.

  Cost of Subscriptions
  1. Kaptioned Monthly Subscription: $9.99 Unlimited number of subtitled videos a month
  2. Kaptioned Subtitled Video: $2.99 Purchase 1 video with subtitles
  3. Kaptioned Yearly Subscription: $49.99 1 year of unlimited subtitled videos