fix problems on New York Life [iphone]

—— Run into issues on New York Life? Get help pending when official support gets back to you!

New York Life

Info:

company: New York Life

: https://www.newyorklife.com/contact-us

: www.newyorklife.com

Chat with our AI-based New York Life Support

🛠️ Common New York Life Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

New York Life does not show performance of assets

Fix: Check if the app has a dedicated section for asset performance. Navigate to the 'Portfolio' or 'Investments' tab to see if performance metri... ⇲

No context provided for account totals

Fix: Look for a 'Help' or 'Info' icon next to the account totals in the app. Tapping this may provide additional context or explanations about ho... ⇲

Account issue

Cannot manage beneficiaries within the app

Fix: Check if there is a 'Beneficiaries' section in the app. If it is not available, you may need to manage beneficiaries through the New York Li... ⇲

Uploads issue

Difficulties with document upload

Fix: Ensure that the documents you are trying to upload are in a supported format (e.g., PDF, JPEG). Check the app's documentation for file size... ⇲

Login issues with keychain

Fix: Go to your iPhone's Settings, then to 'Passwords & Accounts'. Check if the New York Life app credentials are saved correctly. If not, delete... ⇲

Error messages during login despite correct credentials

Fix: Double-check that you are entering your credentials correctly, including case sensitivity. If you have forgotten your password, use the 'For... ⇲

Crashes issue

New York Life closes during login

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for New York Life, and check for updates. If an update is... ⇲

Bugs issue

Incorrect handling of phone numbers without country code

Fix: When entering your phone number, ensure you include the country code if prompted. If the app does not allow you to enter a country code, try... ⇲

Frequent unexpected errors when accessing policy details

Fix: Try logging out of the app and then logging back in. This can refresh your session and may resolve temporary errors. OR If errors persist... ⇲

Customization issue

Inability to enlarge print for readability

Fix: Check your iPhone's accessibility settings. Go to Settings > Display & Text Size and enable 'Larger Text'. This may help increase the text s... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

95.7%

Bad experience

2.7%

Neutral

1.5%

~ from our NLP analysis of 847 combined software ratings.

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Private Data New York Life collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics