fix problems on Canvas [iphone]

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—— Run into issues on Canvas? Get help pending when official support gets back to you!

Canvas: LiDAR 3D Measurements
Info:
company: Occipital, Inc.
: http://canvas.io/support
: canvas.io
Chat with our AI-based Canvas Support
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Payments issue

High cost for CAD files

Fix: Consider using the app's free trial or limited functionality to assess whether the features justify the cost before purchasing CAD files. Th... ⇲

Paywall for viewing scans in 3D

Fix: Explore the app's free features to see if there are any alternatives for viewing scans without incurring costs. Sometimes, there may be limi... ⇲
 
Customization issue

Limited free functionality

Fix: Maximize the use of the free features by planning your scans carefully. Focus on the most critical measurements or areas that you need to wo... ⇲
 
Privacy issue

Sign-up process requires marketing consent

Fix: Review the privacy policy and terms of service before signing up. If you are uncomfortable with the marketing consent, look for an option to... ⇲
 
Learning issue

Learning curve for scanning

Fix: Take advantage of any tutorial videos or guides provided within the app. These resources can help you understand the scanning process better... ⇲
 
Compatibility issue

No Apple Pencil support

Fix: Use your finger or a stylus that is compatible with the iPhone for any drawing or annotation features within the app. Familiarize yourself w... ⇲
 
UI issue

Small viewing area in app

Fix: Zoom in and out using pinch gestures to adjust your view of the scanned area. Familiarize yourself with the navigation controls to make the... ⇲

Frustrating user experience with instructions

Fix: Take notes while using the app to document any confusing instructions or steps. This can help you clarify your understanding and improve you... ⇲
 
Permissions issue

Requires verification of key measurements

Fix: Double-check your measurements by using a physical measuring tool (like a tape measure) to verify the accuracy of the scans. This can help y... ⇲
 
Support issue

Slow response times for support

Fix: Be proactive by searching for solutions in the app's help section or online forums while waiting for a response. This can help you resolve i... ⇲

Canned responses from support

Fix: When reaching out for support, provide detailed information about your issue, including screenshots and steps to reproduce the problem. This... ⇲
 
Bugs issue

Limited accuracy for detailed designs

Fix: For detailed designs, consider using the app in conjunction with other measurement tools or software that can provide higher accuracy. This... ⇲
 
Uploads issue

Issues with uploading files

Fix: Check your internet connection to ensure it is stable and strong. A weak connection can cause issues with file uploads. Try switching to a d... ⇲
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 what users are saying
Good experience
94.8%

Bad experience
3.8%

Neutral
1.5%

~ from our NLP analysis of 800 combined software ratings.

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 Private Data Canvas collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics