fix problems on CommBank [iphone]

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—— Run into issues on CommBank? Get help pending when official support gets back to you!

CommBank
Info:
company: Commonwealth Bank of Australia
: http://www.commbank.com.au/commbankapp
: www.commbank.com.au
Chat with our AI-based CommBank Support
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Features issue

missing features compared to competitors

Fix: 1. Explore App Settings: Check the app settings to see if there are any hidden features or options that can be enabled. 2. Provide Feedback... ⇲
 
Notifications issue

notifications not functioning properly

Fix: 1. Check Notification Settings: Go to Settings > Notifications > CommBank and ensure that notifications are enabled. 2. Re-enable Notificat... ⇲

transaction notifications reset frequently

Fix: 1. Check Notification Settings: Ensure that transaction notifications are enabled in the app settings. 2. Update App: Make sure the app is... ⇲

inconsistent push notifications

Fix: 1. Check Notification Settings: Go to Settings > Notifications > CommBank and ensure all notification types are enabled. 2. Re-enable Notif... ⇲
 
Account issue

inability to see overall balance of selected accounts

Fix: 1. Check Account Settings: Go to the account settings in the app and ensure that all accounts are linked properly. 2. Use the Dashboard: Na... ⇲
 
Registration issue

issues with device registration

Fix: 1. Restart the Registration Process: Close the app and restart the registration process. Ensure you have a stable internet connection. 2. C... ⇲
 
Login issue

login problems after updates

Fix: 1. Reset Password: If you’re having trouble logging in, try resetting your password through the app or website. 2. Clear Cache: Offload the... ⇲
 
Support issue

chatbot provides inadequate assistance

Fix: 1. Use Live Chat: If the chatbot isn’t helpful, look for an option to connect to a live agent within the app. 2. Rephrase Your Query: Somet... ⇲
 
Bugs issue

CommBank is buggy

Fix: 1. Update the App: Ensure you are using the latest version of the app, as updates often fix bugs. 2. Clear Cache: Offload the app to clear... ⇲
 
UI issue

poor user experience with international banking

Fix: 1. Explore International Features: Check the app for any specific international banking features that may not be immediately visible. 2. Us... ⇲
 
Compatibility issue

limited functionality on iOS version

Fix: 1. Check for Updates: Ensure that both your iOS and the CommBank app are updated to the latest versions. 2. Explore App Settings: Look for... ⇲
 
Privacy issue

harassment from unsolicited emails

Fix: 1. Unsubscribe: Look for an unsubscribe link at the bottom of the unsolicited emails and follow the instructions. 2. Mark as Spam: Mark the... ⇲
 
Network issue

difficulties with netcode SMS for overseas users

Fix: 1. Check Network Settings: Ensure that your phone is set to allow international SMS. Go to Settings > Messages and check the settings. 2. U... ⇲
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 what users are saying
Good experience
95.5%

Neutral
2.3%

Bad experience
2.2%

~ from our NLP analysis of 2,595 combined software ratings.

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 Private Data CommBank collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Search History
    • Usage Data
    • Diagnostics