fix problems on Carolina Trust [iphone]

​

—— Run into issues on Carolina Trust ? Get help pending when official support gets back to you!

Carolina Trust Mobile Banking
Info:
company: Carolina Trust Federal Credit Union
: https://www.carolinatrust.org/about-us/contact-us/
: www.carolinatrust.org
Chat with our AI-based Carolina Trust Support
   Hello! How can I assist you?  

characters left:
 
Loading issue

Bill pay not loading

Fix: Check your internet connection. Ensure you are connected to Wi-Fi or have a strong cellular signal. If the connection is stable, try clearin... ⇲
 
Camera issue

Cannot access camera for mobile deposit

Fix: Check the app permissions. Go to Settings > Privacy > Camera and ensure that the Carolina Trust Mobile Banking app has permission to access... ⇲
 
Bugs issue

No pending transactions visible

Fix: Refresh your account view by pulling down on the transaction list to refresh. If pending transactions still do not appear, log out and log b... ⇲
 
Account issue

Carolina Trust does not save user sessions

Fix: Check your app settings for any options related to session management. If there’s an option to stay logged in, enable it. If not, consider u... ⇲
 
Compatibility issue

Inconsistent performance across devices

Fix: Ensure that all devices are running the same version of the app. Check for updates in the App Store and install them on all devices. OR I... ⇲
 
Features issue

Lack of modern features like Zelle

Fix: Check if there are any updates available for the app that may include new features. Go to the App Store and check for updates. OR If Zell... ⇲
 
UI issue

Unclear accounting terminology

Fix: Refer to the bank’s website or customer service resources for a glossary of terms used in the app. This can help clarify any confusing termi... ⇲
 
Security issue

Frequent login verification required

Fix: Check your app settings for security options. If there’s an option to reduce the frequency of login verifications, adjust it accordingly.... ⇲
 
Installation issue

Unable to install updates

Fix: Check your device storage. Go to Settings > General > iPhone Storage and ensure you have enough space to install updates. If storage is low,... ⇲
 
Network issue

Error connecting to server for bill pay

Fix: Check your internet connection. If you are on Wi-Fi, try switching to cellular data or vice versa. If the issue persists, restart your route... ⇲
 
Updates issue

Limited user interface updates

Fix: Check for app updates in the App Store. Sometimes, user interface improvements are included in updates, so keeping the app updated is essent... ⇲
 
Login issue

No option to stay logged in temporarily

Fix: Check the app settings for any options related to session management. If there’s an option to stay logged in, enable it. If not, consider us... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
52.0%

Good experience
44.0%

Neutral
4.0%

~ from our NLP analysis of 50 combined software ratings.

 Switch to these Alternatives:
CTFCU Mobile Banking
Anderson Brothers Bank Mobile
Conway National Bank
GKCU Mobile Money
South Atlantic goMobile
Coastal Carolina National Bank
Carolina Bank SC
Santee Cooper Credit Union
Corning Credit Union
SC Federal Credit Union

 Private Data Carolina Trust collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics