fix problems on DS Note [iphone]

—— Run into issues on DS Note? Get help pending when official support gets back to you!

DS note

Info:

company: Synology Inc.

: https://myds.synology.com/support/support_form.php?lang=enu

: www.synology.com

Chat with our AI-based DS note Support

🛠️ Common DS note Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Apps haven't been updated causing syncing issues

Fix: Check for any available updates for the DS Note app in the App Store. Open the App Store, tap on your profile icon at the top right, and scr... ⇲

Ongoing bugs with iOS app

Fix: Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. If an update... ⇲

Compatibility issue

Arrow keys don't work with Bluetooth keyboard

Fix: Check the Bluetooth connection by disconnecting and reconnecting the keyboard. Go to Settings > Bluetooth, turn off Bluetooth, then turn it... ⇲

UI issue

Font changes after cutting and pasting

Fix: After pasting, immediately select the pasted text and manually change the font back to your desired style using the formatting options in th... ⇲

Bugs issue

Note contents wiped when app is reopened

Fix: Before closing the app, ensure that you manually save your notes. Look for a save option or ensure that the app indicates that your notes ar... ⇲

Styles only work when clicked twice

Fix: Try tapping the style option once and then selecting the text you want to apply it to, rather than clicking twice. This may help in applying... ⇲

Styles removed after hitting return

Fix: After hitting return, immediately reapply the desired style to the new line. This can be a temporary workaround until the issue is fixed.... ⇲

Random notes become corrupted

Fix: Regularly back up your notes by exporting them to another format or app. This can help prevent data loss from corruption. OR If you notic... ⇲

Content wiped if note is not saved

Fix: Make it a habit to save your notes frequently. Look for an auto-save feature in the app settings and enable it if available. OR Consider... ⇲

Share to DS Note feature doesn't work

Fix: Check the sharing settings on your iPhone. Go to Settings > Privacy > Photos and ensure that DS Note has permission to access your photos if... ⇲

Syncing issue

Sync issues between devices

Fix: Ensure that you are logged into the same account on all devices. Check the account settings in the app to confirm this. OR Try toggling t... ⇲

Delayed syncing on mobile

Fix: Check your internet connection. Ensure that you have a stable Wi-Fi or cellular connection, as poor connectivity can cause delays. OR Try... ⇲

Updates issue

No way to update style headers

Fix: Manually type the header again and apply the desired style to it. This can be a workaround until a feature update is available. OR Consid... ⇲

Customization issue

Cannot manually sort ToDo checklist

Fix: Try creating a new checklist and manually entering the items in the order you want them. This can be a temporary solution until sorting feat... ⇲

Crashes issue

DS note crashes when using Apple Pencil

Fix: Ensure that your Apple Pencil is charged and properly connected. Go to Settings > Bluetooth to check the connection status. OR Try using... ⇲

Dictation crashes app

Fix: Try using dictation in a different app to see if the issue is specific to DS Note. If it works elsewhere, consider using that app for dictat... ⇲

DS note crashes on iOS 14.2 beta

Fix: If you are using a beta version of iOS, consider downgrading to the latest stable release, as beta versions can have bugs that affect app pe... ⇲

Camera issue