fix problems on Baltimore City 311 [iphone]

—— Run into issues on Baltimore City 311? Get help pending when official support gets back to you!

Baltimore City 311

Info:

company: City of Baltimore

: https://www.baltimorecity.gov/311-services

Chat with our AI-based Baltimore City 311 Support

🛠️ Common Baltimore City 311 Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Mandatory address entry before photo selection

Fix: To streamline your experience, consider entering your address first before selecting a photo. This ensures that you can proceed without inte... ⇲

No auto tracking of requests

Fix: To keep track of your requests manually, create a simple spreadsheet or use a note-taking app to log the details of each request, including... ⇲

UI issue

Difficult to read font choices

Fix: Adjust your iPhone's display settings by going to Settings > Display & Brightness. You can increase text size or enable bold text to improve... ⇲

Long mandatory questions for requests

Fix: Prepare your responses in advance by drafting them in a notes app. This way, you can quickly copy and paste your answers into the app when p... ⇲

Challenging to see status of requests

Fix: Keep a personal log of your requests, including the date submitted and any reference numbers. This will help you track your requests indepen... ⇲

Inability to edit text without erasing

Fix: When entering text, use the copy and paste function to save your text before making edits. This way, if you accidentally erase something, yo... ⇲

Cumbersome process to submit claims

Fix: Prepare all necessary information in advance, such as photos and descriptions, to streamline the submission process. Draft your claim in a n... ⇲

Uploads issue

Inability to attach photos

Fix: If the app does not allow photo attachments, consider using a different method to report your issue, such as emailing the photos to the rele... ⇲

Privacy issue

No option for anonymous complaints

Fix: If anonymity is crucial, consider reporting your issue through a different channel, such as a community forum or a third-party app that allo... ⇲

Support issue

Lack of information on request resolution

Fix: To stay informed, follow up on your requests by checking the app regularly or using your personal log to track any updates you receive via e... ⇲

Requests closed without resolution

Fix: Keep a record of all your requests and their outcomes. If a request is closed without resolution, consider following up with the department... ⇲

Uninformative status updates on requests

Fix: To stay informed, consider following up on your requests through other channels, such as calling the relevant department for more detailed u... ⇲

Bugs issue

Out of jurisdiction errors for valid reports

Fix: Double-check the address you are entering to ensure it falls within the jurisdiction. If you believe it is valid, try reporting it through a... ⇲

Features issue

No map feature to view other complaints

Fix: To get a sense of other complaints in your area, check local community forums or social media groups where residents may share issues and up... ⇲

Inability to view past service requests

Fix: Keep a personal log of your service requests, including dates and details, so you can reference them later even if the app does not provide... ⇲

No option to verify completion of requests

Fix: To verify completion, keep a personal log of your requests and follow up with the relevant department directly to confirm if the issue has b... ⇲

Freezing issue

Baltimore City 311 freezes on mandatory update screen

Fix: If the app freezes, try force-closing it by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the... ⇲

Glitches issue

Glitchy location selection

Fix: Check your location settings by going to Settings > Privacy > Location Services. Ensure that location services are enabled for the Baltimore... ⇲

Loading issue

Photos fail to load or give error messages

Fix: Ensure that your internet connection is stable. If you are on Wi-Fi, try switching to mobile data or vice versa to see if that resolves the... ⇲

Permissions issue

No way to turn off permissions

Fix: To manage permissions, go to Settings > Privacy and select the relevant category (like Location Services or Photos) to adjust what the app c... ⇲