fix problems on MySCU [iphone]

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—— Run into issues on MySCU ? Get help pending when official support gets back to you!

MySCU Mobile
Info:
company: State Credit Union (SC)
: https://www.scscu.com/
: www.scscu.com
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Notifications issue

Notifications cannot be cleared

Fix: 1. Check notification settings: Go to Settings > Notifications > MySCU Mobile. Ensure that notifications are enabled and try toggling them o... ⇲

Inconsistent message notifications

Fix: 1. Check notification settings: Go to Settings > Notifications > MySCU Mobile and ensure that all relevant notifications are enabled. 2. Res... ⇲
 
Updates issue

Delayed updates for larger transactions

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as poor connectivity can delay transaction updates. 2. Log... ⇲
 
Payments issue

Inability to change payment dates

Fix: 1. Check payment settings: Go to the payment section of the app and look for options related to scheduled payments. If the option is not ava... ⇲

Limited mobile check deposit limit

Fix: 1. Check deposit limits: Review the app's terms or FAQs to understand the deposit limits. If you frequently hit the limit, consider visiting... ⇲

Difficulties in depositing checks

Fix: 1. Ensure good lighting: When taking pictures of the check, make sure the area is well-lit and the check is flat. Avoid shadows and ensure a... ⇲
 
Settings issue

No option to freeze/unfreeze bank cards

Fix: 1. Check the app settings: Look for card management options in the app. If freezing/unfreezing is not available, it may not be a feature of... ⇲

Inability to disable debit card after hours

Fix: 1. Check app settings: Look for card management options in the app. If disabling is not available, it may not be a feature of the app. 2. Us... ⇲
 
UI issue

MySCU does not show statement balance

Fix: 1. Refresh the app: Pull down on the screen to refresh the account information. This can sometimes resolve display issues. 2. Check account... ⇲

Clunky interface at times

Fix: 1. Restart the app: Close and reopen the app to see if performance improves. 2. Clear app cache: Offload the app to clear any potential cach... ⇲
 
Ads issue

Cannot opt out of constant offers

Fix: 1. Check settings: Go to the app settings and look for options related to notifications or offers. You may find an option to opt out. 2. Man... ⇲
 
Bugs issue

Issues with recent purchases not showing

Fix: 1. Refresh the app: Pull down on the screen to refresh the account information. This can sometimes resolve display issues. 2. Check internet... ⇲
 
Compatibility issue

Problems with app after iOS update

Fix: 1. Restart your iPhone: A restart can often resolve issues that arise after an iOS update. 2. Update the app: Check for updates in the App S... ⇲
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 what users are saying
Good experience
97.1%

Bad experience
1.7%

Neutral
1.2%

~ from our NLP analysis of 6,038 combined software ratings.

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 Private Data MySCU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location