fix problems on ReDi [iphone]

—— Run into issues on ReDi? Get help pending when official support gets back to you!

ReDi

Info:

company: MED-EL

: https://www.medel.com/contact-med-el

Chat with our AI-based ReDi Support

🛠️ Common ReDi Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Always show text setting does not work

Fix: 1. Open the ReDi app on your iPhone. 2. Navigate to the 'Settings' section, usually found in the main menu or under your profile. 3. Look fo... ⇲

Instructions are not available in the app

Fix: 1. Look for a 'Help' or 'Tutorial' section within the app, often found in the main menu or settings. 2. If available, access this section to... ⇲

Bugs issue

Exercises frequently error out

Fix: 1. Ensure your iPhone is running the latest version of iOS. Go to 'Settings' > 'General' > 'Software Update' to check for updates. 2. If you... ⇲

ReDi shows a single word 'error' without explanation

Fix: 1. Restart the ReDi app to see if the error message clears. 2. If the error persists, check for any updates to the app in the App Store and... ⇲

Audio issue

Tones are not played as instructed

Fix: 1. Go to the 'Settings' section of the app and check the audio settings. 2. Ensure that the volume is turned up and that the app is not mute... ⇲

False impression of hearing ability due to incorrect phrases

Fix: 1. Focus on the phrases that are available and practice them consistently to build confidence in your hearing ability. 2. If you notice recu... ⇲

UI issue

Phrases not among the choices cause confusion

Fix: 1. When encountering phrases not listed, take note of them and try to use similar phrases that are available in the app. 2. If possible, cre... ⇲

Gameplay issue

Frustration from failing scores to exit exercises

Fix: 1. Take a break from the exercises if you find yourself getting frustrated. Return to them later with a fresh mindset. 2. Focus on understan... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

80.0%

Bad experience

13.3%

Neutral

6.7%

~ from our NLP analysis of 15 combined software ratings.

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Private Data ReDi collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics