fix problems on Sam [iphone]

—— Run into issues on Sam ? Get help pending when official support gets back to you!

Sam by UCM

Info:

company: United Concierge Medicine

: https://www.ucmdigitalhealth.com/about/contact/

: www.goseesam.com

Chat with our AI-based Sam Support

🛠️ Common Sam Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Registration issues due to nickname vs legal name confusion

Fix: When registering, ensure that you are using your legal name as it appears on official documents. If the app allows for a nickname, check if... ⇲

Home City input requirement is unclear

Fix: When prompted for your Home City, ensure you are entering the name of the city as it is commonly recognized. If the app does not accept your... ⇲

Screen issue

Sam shows blank screen with no options

Fix: Try closing the app completely and then reopening it. If the issue persists, restart your iPhone to clear any temporary glitches that may be... ⇲

Loading issue

Long wait times for online consultations

Fix: To minimize wait times, try to schedule your online consultations during off-peak hours, such as early mornings or late evenings when demand... ⇲

Registration issue

Error message during registration process

Fix: Take note of the specific error message you are receiving. Common issues include using invalid characters or not meeting password requiremen... ⇲

Compatibility issue

Limited availability for self-employed users

Fix: If you are self-employed and facing limitations, check the app's settings or profile options to see if there is a specific section for self-... ⇲

Updates issue

Sam malfunction after recent update

Fix: If the app is malfunctioning after an update, try clearing the app's cache. Go to your iPhone settings, find the app, and look for an option... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

51.7%

Bad experience

44.8%

Neutral

3.4%

~ from our NLP analysis of 29 combined software ratings.

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Private Data Sam collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Health & Fitness
- Contact Info
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- User Content
- Diagnostics