fix problems on MyPelican [iphone]

—— Run into issues on MyPelican? Get help pending when official support gets back to you!

MyPelican

Info:

company: Pelican State Credit Union

: https://www.pelicanstatecu.com/

: www.pelicanstatecu.com

Chat with our AI-based MyPelican Support

🛠️ Common MyPelican Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

MyPelican crashes frequently

Fix: 1. Update the App: Go to the App Store, search for MyPelican, and check if there is an update available. If so, download and install it as u... ⇲

difficult navigation

Fix: 1. Familiarize with the Layout: Spend some time exploring the app. Take notes on where key features are located. This can help you navigate... ⇲

Account issue

confusing account transfer options

Fix: 1. Review Help Section: Check the app’s help or FAQ section for guidance on account transfers. This may clarify the process and options avai... ⇲

Payments issue

no pending transactions displayed

Fix: 1. Check Settings: Go to the app settings and look for options related to transaction history or display settings. Ensure that pending trans... ⇲

Settings issue

defaults to savings for deposits

Fix: 1. Change Default Account: Check if there is an option in the app settings to change the default account for deposits. This may allow you to... ⇲

Compatibility issue

Zelle function not available

Fix: 1. Check Compatibility: Ensure that your bank account linked to MyPelican supports Zelle. If it does not, you may need to use Zelle through... ⇲

old app was easier to use

Fix: 1. Explore Settings: Check if there are settings that can be adjusted to make the app more user-friendly, such as changing themes or layouts... ⇲

Security issue

random password changes lock users out

Fix: 1. Use a Password Manager: Consider using a password manager to securely store and generate strong passwords. This can help you keep track o... ⇲

Loading issue

loading errors prevent access

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue persi... ⇲

UI issue

information overload on one page

Fix: 1. Use Filters: If the app has filtering options, use them to narrow down the information displayed to only what you need. 2. Focus on Key... ⇲

Updates issue

inaccurate balance updates

Fix: 1. Refresh the App: Pull down on the balance page to refresh the data. This can help update your balance to reflect recent transactions. 2.... ⇲

Support issue

poor customer service experience

Fix: 1. Use In-App Support: If available, utilize any in-app support features or FAQs to find answers to common questions without needing to cont... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

96.7%

Bad experience

1.9%

Neutral

1.5%

~ from our NLP analysis of 5,991 combined software ratings.

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Private Data MyPelican collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location