fix problems on Apollo ELD [iphone]

—— Run into issues on Apollo ELD? Get help pending when official support gets back to you!

Apollo ELD

Info:

company: Assured Tracking Inc

: http://www.assuredtracking.com

: www.assuredtracking.com

Chat with our AI-based Apollo ELD Support

🛠️ Common Apollo ELD Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Split sleeper provision not functioning

Fix: Check the app settings to ensure that the split sleeper provision feature is enabled. Navigate to the settings menu, look for 'HOS Settings'... ⇲

Delayed delivery of ELD device

Fix: If you are experiencing delays, check the order confirmation email for estimated delivery dates and tracking information. This can provide i... ⇲

Bugs issue

Frequent technical problems

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Apollo ELD, and check if an update is available. Keep... ⇲

Clock lagging by 2 minutes

Fix: Check your device's time settings. Go to 'Settings', then 'General', and select 'Date & Time'. Ensure 'Set Automatically' is enabled to sync... ⇲

Issues with personal conveyance logging

Fix: Ensure that you are following the correct procedure for logging personal conveyance. Refer to the app's help section or user manual for spec... ⇲

Device fails to read engine information

Fix: Check the connection between the ELD device and your vehicle's diagnostic port. Ensure that the device is securely plugged in and that there... ⇲

Support issue

Inadequate customer service

Fix: Utilize the in-app support feature if available. Many apps have a help or support section that can provide FAQs or troubleshooting tips. O... ⇲

No response to customer calls

Fix: Try reaching out via email or through the app's support feature if available. Written communication may receive a response more quickly than... ⇲

Features issue

No state line tracking

Fix: Ensure that location services are enabled for the app. Go to your iPhone settings, select 'Privacy', then 'Location Services', and make sure... ⇲

Manual location input required

Fix: Ensure that location services are enabled for the app as mentioned earlier. This should allow the app to automatically detect your location.... ⇲

UI issue

Poor user interface

Fix: Familiarize yourself with the app's layout by exploring all menus and options. Sometimes, user experience improves with practice as you beco... ⇲

Logout issue

Cannot log out

Fix: Try force-closing the app by swiping up from the bottom of the screen and swiping Apollo ELD off the screen. Then reopen the app and check i... ⇲

Permissions issue

Apollo ELD requires excessive permissions

Fix: Review the permissions requested by the app in your iPhone settings. Go to 'Settings', then 'Privacy', and check each category to see what p... ⇲

Network issue

Does not transmit required data to FMCSA

Fix: Verify that your app is connected to the internet. A stable connection is necessary for data transmission. Check your Wi-Fi or cellular data... ⇲

Updates issue

No updates provided

Fix: Check the app store for any available updates. Sometimes, updates are released without notification, and manually checking can resolve issue... ⇲