fix problems on Dan [iphone]

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—— Run into issues on Dan? Get help pending when official support gets back to you!

Danby Smart Home
Info:
company: Danby Products Limited
: https://www.danby.com
Chat with our AI-based Dan Support
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UI issue

instructions do not align with product

Fix: 1. Refer to the product manual: Locate the physical manual that came with your AC unit for accurate instructions. 2. Online resources: Visit... ⇲
 
Network issue

fails to connect to AC unit

Fix: 1. Check WiFi connection: Ensure your iPhone is connected to the same WiFi network that the AC unit is using. 2. Reset the AC unit: Unplug t... ⇲

incorrect WiFi name in app

Fix: 1. Manually enter the correct WiFi name: If the app allows, manually input the correct WiFi name instead of selecting from a list. 2. Check... ⇲

password for hotspot not mentioned

Fix: 1. Default password: Check the documentation that came with your AC unit for a default password for the hotspot. 2. Reset the hotspot: If yo... ⇲
 
Updates issue

Dan is abandoned

Fix: 1. Explore alternative apps: Look for third-party apps that may offer similar functionality for controlling your AC unit. 2. Use manual cont... ⇲

Dan should be removed from App Store

Fix: 1. Provide feedback: While you cannot contact the developers, consider leaving a review on the App Store to inform other users of your exper... ⇲
 
Bugs issue

information provided is incorrect

Fix: 1. Verify with official sources: Cross-check the information provided in the app with the official Danby website or product manuals. 2. User... ⇲

limited functionality

Fix: 1. Explore all app features: Make sure to explore all sections of the app to understand its full capabilities. 2. Use manual controls: If th... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
59.1%

Good experience
40.9%

Neutral
0.0%

~ from our NLP analysis of 22 combined software ratings.

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 Private Data Dan collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics