fix problems on Connect [iphone]

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—— Run into issues on Connect? Get help pending when official support gets back to you!

Connect: Business Messenger
Info:
company: Vagaro Inc
: https://support.vagaro.com/hc/en-us
: www.vagaro.com
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Messages issue

Message icon does not pull up client text number

Fix: 1. Check app settings: Go to the app settings and ensure that the option to display client numbers is enabled. 2. Restart the app: Close an... ⇲

Connect indicates client has no phone number when they do

Fix: 1. Verify client information: Check the client’s contact information in your contacts app to ensure the phone number is saved correctly. 2.... ⇲

Messages not received from clients

Fix: 1. Check internet connection: Ensure that your iPhone is connected to the internet, either through Wi-Fi or cellular data. 2. Restart the a... ⇲

Only half of sent messages visible

Fix: 1. Clear app cache: If the app has a cache clearing option in settings, use it to clear any stored data that may be causing display issues.... ⇲

Messages not displaying correctly

Fix: 1. Restart the app: Close and reopen the app to refresh the message display. 2. Check for updates: Make sure the app is updated to the late... ⇲

Missed messages from clients

Fix: 1. Check notification settings: Ensure that notifications for the app are enabled in Settings > Notifications. 2. Refresh the app: Close an... ⇲
 
Notifications issue

No continuous message reminders

Fix: 1. Check notification settings: Go to Settings > Notifications > Connect: Business Messenger and ensure that all notification settings are e... ⇲
 
Login issue

User gets signed out frequently

Fix: 1. Check for app updates: Ensure that you are using the latest version of the app, as updates may fix sign-in issues. 2. Clear app cache: I... ⇲
 
Glitches issue

Connect is glitchy

Fix: 1. Restart your iPhone: Sometimes, a simple restart can resolve app glitches. 2. Check for updates: Ensure that both your iPhone and the ap... ⇲
 
Bugs issue

Inconsistent functionality

Fix: 1. Restart the app: Close and reopen the app to see if this resolves any temporary inconsistencies. 2. Check for updates: Ensure that the a... ⇲
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 Private Data Connect collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics