—— Run into issues on FYE Backstage Pass VIP? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: If you're unable to answer the security question, try resetting your password. Look for a 'Forgot Password?' link on the login page. Follow... ⇲
Fix: Research the app online to find user reviews and experiences. If you suspect fraudulent activity, consider uninstalling the app and monitori... ⇲
Fix: Double-check your login credentials. Ensure that you are entering the correct email and password. If you have forgotten your password, use t... ⇲
Fix: Try clearing the app's cache or data. You can do this by uninstalling and reinstalling the app, which can resolve issues caused by corrupted... ⇲
Fix: Force close the app and restart it. To do this, swipe up from the bottom of the screen (or double-click the home button) to view open apps,... ⇲
Fix: Try accessing the website from a different browser or device to see if the issue persists. Sometimes, browser settings or extensions can int... ⇲
Fix: Log into your account on the app or website and navigate to the account settings. Look for a 'Membership' or 'Subscription' section where yo... ⇲
Fix: Follow the steps outlined earlier for canceling your membership. If you are still having trouble, consider documenting your attempts to canc... ⇲
Fix: If you are having trouble with your Member ID, check your account settings to ensure that all information is entered correctly. Sometimes, t... ⇲
Fix: If you feel pressured to sign up in-store, politely decline and take your time to research the membership online before making a decision. Y... ⇲
Fix: Document your interactions with customer service, including dates, times, and the names of representatives. This can help you escalate the i... ⇲
Fix: Ensure that location services are enabled for the app. Go to your iPhone's Settings > Privacy > Location Services, and make sure that the FY... ⇲
Fix: Take your time to read each step of the sign-up process carefully. If you encounter confusing terms or options, look for a help or FAQ secti... ⇲
Fix: Always read the terms and conditions before signing up for any service. If you feel misled, document your experience and consider sharing it... ⇲
Fix: Review your purchase history in the App Store to confirm what charges were made. If you believe you were charged incorrectly, you can disput... ⇲
Fix: Keep a record of your cancellation attempts and any confirmation emails you receive. If you continue to be charged, you can dispute the char... ⇲
Fix: Take some time to explore the app's features and settings. Sometimes, familiarizing yourself with the layout can help you understand how to... ⇲
Fix: If you cannot find security questions, check if there is an option to set them up in your account settings. If not, consider using a passwor... ⇲
Fix: Check the app's FAQ or help section to see if there are specific instructions for submitting dining rebates. Sometimes, these options are hi... ⇲