fix problems on DuPage Credit Union [iphone]

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—— Run into issues on DuPage Credit Union? Get help pending when official support gets back to you!

DuPage Credit Union
Info:
company: DuPage Credit Union
: https://www.dupagecu.com/contact-us/
: www.dupagecu.com
Chat with our AI-based DuPage Credit Union Support
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Payments issue

Bill-pay feature malfunctions

Fix: 1. Update the App: Ensure you have the latest version of the app, as updates often fix bugs related to bill pay. 2. Check Payment Details: V... ⇲

Inability to add new bill pay

Fix: 1. Check for App Updates: Ensure you have the latest version of the app, as updates may fix issues with adding new bill pay. 2. Verify Accou... ⇲
 
Syncing issue

Payees disappear and require re-setup

Fix: 1. Check for App Updates: Ensure you are using the latest version of the app, as updates may fix issues with payee management. 2. Re-add Pay... ⇲
 
Bugs issue

Mobile deposit inconsistencies

Fix: 1. Ensure Good Lighting: When taking pictures for mobile deposits, ensure you have good lighting and that the check is flat and clearly visi... ⇲
 
Account issue

No credit card information available in app

Fix: 1. Check App Features: Review the app’s features to confirm if credit card information is supported. If not, consider using the website for... ⇲
 
Customization issue

Dark mode not available

Fix: 1. Check for App Updates: Ensure you have the latest version of the app, as dark mode may be added in future updates. 2. Use iPhone Settings... ⇲

Inability to rearrange account order

Fix: 1. Check App Settings: Look for any settings within the app that may allow you to customize account order. This feature may be hidden in the... ⇲
 
UI issue

Date picker for transfers doesn't work

Fix: 1. Restart the App: Close the app completely and reopen it. This can sometimes resolve temporary glitches with features like the date picker... ⇲

Clunky user interface

Fix: 1. Familiarize Yourself: Spend some time exploring the app to become more comfortable with its layout and features. Sometimes, a perceived c... ⇲

No due dates displayed for bills

Fix: 1. Check App Settings: Look for any settings related to bill notifications or due dates within the app. 2. Update the App: Ensure you have t... ⇲
 
Security issue

Security question issues

Fix: 1. Verify Security Questions: Ensure you are entering the correct answers to your security questions. If you’ve forgotten them, use the reco... ⇲
 
Slow issue

Slow transaction updates

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. If you’re on Wi-Fi, try switching to cellular data or vice versa... ⇲
 
Compatibility issue

Limited functionality compared to website

Fix: 1. Use the Website: If the app lacks certain features, consider using the DuPage Credit Union website for full functionality until the app i... ⇲
 
Login issue

DuPage Credit Union forgets saved login information

Fix: 1. Check Auto-fill Settings: Go to Settings > Passwords & Accounts and ensure that auto-fill is enabled for the DuPage Credit Union app. 2.... ⇲
 
Network issue

No network connectivity errors despite connection

Fix: 1. Restart Your Device: Sometimes, a simple restart can resolve connectivity issues. Hold down the power button and slide to power off, then... ⇲
 
Support issue

Lack of support functions

Fix: 1. Explore Help Section: Check if the app has a help or FAQ section that may provide answers to common questions. 2. Use the Website: If the... ⇲
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 what users are saying
Good experience
98.2%

Neutral
1.4%

Bad experience
0.5%

~ from our NLP analysis of 2,884 combined software ratings.

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 Private Data DuPage Credit Union collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics