fix problems on Yes+ [iphone]

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—— Run into issues on Yes+? Get help pending when official support gets back to you!

yes+
Info:
company: YES TV AND COMMUNICATIONS SERVICES LTD
: http://www.yes.co.il
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Audio issue

Video and audio out of sync

Fix: 1. Restart the app: Close the yes+ app completely by swiping up from the bottom of the screen (or double-clicking the home button) and swipi... ⇲
 
Loading issue

Images do not load on iPhone

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if ima... ⇲
 
UI issue

Play/pause button icon does not change

Fix: 1. Restart the app: Close the app completely and reopen it. This can refresh the app's interface and resolve minor glitches. OR 2. Check... ⇲
 
Screen issue

Video does not fill the screen in zoomed mode

Fix: 1. Adjust video settings: Look for any settings within the app that allow you to change the video display options. Some apps have a 'full sc... ⇲
 
Compatibility issue

Rotation issue on iPad

Fix: 1. Check rotation lock: Ensure that the rotation lock is not enabled. Swipe down from the top-right corner to access the Control Center and... ⇲

AirPlay support is lacking

Fix: 1. Ensure both devices are on the same network: Make sure your iPhone and the AirPlay device are connected to the same Wi-Fi network for bet... ⇲

No dedicated Apple TV app

Fix: 1. Use AirPlay: If you want to watch content on your Apple TV, use the AirPlay feature to stream from your iPhone to the Apple TV. OR 2.... ⇲

Limited channel availability

Fix: 1. Check for updates: Ensure the app is updated, as new channels may be added in newer versions. OR 2. Explore alternative apps: If chann... ⇲
 
Customization issue

No English language option

Fix: 1. Change device language: Go to Settings > General > Language & Region and set your preferred language to English. This may prompt the app... ⇲
 
Search issue

Cannot browse shows by time

Fix: 1. Use the search function: If the app has a search feature, use it to find shows by entering the time or date you are interested in. OR... ⇲
 
Support issue

Customer service is non-existent

Fix: 1. Check FAQs or help sections: Many apps have a built-in help section or FAQs that can provide answers to common issues without needing dir... ⇲
 
Bugs issue

yes+ resets when switching apps

Fix: 1. Close background apps: Double-click the home button (or swipe up from the bottom) and close other apps running in the background to free... ⇲

Error in player

Fix: 1. Restart the app: Close the app completely and reopen it to see if the error persists. OR 2. Check for updates: Ensure the app is updat... ⇲

Catchup channels display incomplete programs

Fix: 1. Restart the app: Close and reopen the app to refresh the content being displayed. OR 2. Check for updates: Ensure the app is updated,... ⇲
 
Freezing issue

yes+ freezes upon opening

Fix: 1. Restart your iPhone: A restart can help clear any temporary issues that may cause the app to freeze. OR 2. Reinstall the app: Delete t... ⇲
 
Crashes issue

Inability to remove shows without crashing

Fix: 1. Try removing shows from a different section: If the app has a library or favorites section, try removing shows from there instead of the... ⇲
 
Updates issue

No updates provided

Fix: 1. Check the App Store regularly: Keep an eye on the App Store for any updates to the yes+ app. OR 2. Follow the app's social media or we... ⇲
 
Video issue

Inconsistent video quality

Fix: 1. Check your internet connection: Ensure you have a stable and fast internet connection, as poor connectivity can affect video quality. O... ⇲
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 what users are saying
Bad experience
71.0%

Good experience
22.6%

Neutral
6.5%

~ from our NLP analysis of 31 combined software ratings.

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 Private Data yes+ collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics