fix problems on Sleep Journey [iphone]

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—— Run into issues on Sleep Journey? Get help pending when official support gets back to you!

Sleep Journey: Insomnia Helper
Info:
company: Fitsia Holdings Limited
: https://gojourney.app/
: gojourney.app
Chat with our AI-based Sleep Journey Support
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Content issue

Limited content available

Fix: Explore the app thoroughly to ensure you are accessing all available content. Sometimes, content is categorized or hidden in different secti... ⇲

Lack of variety in sleep stories

Fix: Explore the app for any updates or new content that may have been added. Sometimes, apps refresh their libraries periodically. OR Conside... ⇲

Not enough sleep guidance provided

Fix: Explore the app for any additional resources or sections that may offer sleep guidance, such as articles or tips that may not be immediately... ⇲
 
Audio issue

Cannot cast to external speakers

Fix: Check if your external speakers support Bluetooth or AirPlay. If they do, ensure they are connected to your iPhone. Go to 'Settings' > 'Blue... ⇲

Sleep stories read too quickly

Fix: Look for any settings within the app that allow you to adjust the playback speed of the sleep stories. Some apps have a feature to slow down... ⇲
 
Payments issue

Difficult to cancel subscription

Fix: To cancel your subscription, go to 'Settings' > 'Your Name' > 'Subscriptions'. Find Sleep Journey in the list and select 'Cancel Subscriptio... ⇲

High annual subscription cost

Fix: Evaluate if the app offers a monthly subscription option instead of an annual one. This can help you manage costs better if you are unsure a... ⇲

Misleading trial terms

Fix: Review the trial terms carefully before starting. If you feel misled, document your experience and consider sharing it in app reviews to inf... ⇲
 
Bugs issue

Automated consultation booking issues

Fix: If you are having trouble with booking consultations, ensure that your app is updated to the latest version. Go to the App Store, search for... ⇲

Inconsistent sleep tracking features

Fix: Ensure that you are using the app correctly by following any provided guidelines for sleep tracking. Check if there are specific settings th... ⇲
 
Downloads issue

No offline playback option for music

Fix: Check if the app has an option to download music for offline use. This is usually found in the settings or within the music section of the a... ⇲
 
Support issue

Poor customer service response

Fix: If you need assistance, try using the app's FAQ or help section, which may provide answers to common issues without needing to contact custo... ⇲
 
Battery issue

Sleep Journey drains battery when left on WiFi

Fix: Check if the app has a setting to limit background activity or notifications. Go to 'Settings' > 'Sleep Journey' and adjust any settings tha... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
86.2%

Bad experience
8.0%

Neutral
5.8%

~ from our NLP analysis of 1,217 combined software ratings.

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 Private Data Sleep Journey collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • User Content
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics

  Cost of Subscriptions
  1. Journey Premium: $99.99 Full Access
  2. Journey Premium: $19.99 Full Access
  3. Journey Premium: $69.99 Full Access
  4. Journey Premium: $199.99 Full Access
  5. Journey Premium: $129.99 Full Access
  6. Journey Premium: $24.99 Full Access
  7. Journey Premium: $49.99 Full Access
  8. Journey Premium: $69.99 Full Access
  9. Journey Premium: $99.99 Full Access
  10. Journey Premium: $14.99 Full Access