fix problems on Sephora UAE [iphone]

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—— Run into issues on Sephora UAE? Get help pending when official support gets back to you!

Sephora UAE: Beauty,Make up
Info:
company: Sephora
: https://www.sephora.ae/en/nous-contacter_ME.html
: www.sephora.ae
Chat with our AI-based Sephora UAE Support
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Bugs issue

Products listed as available but not in stock

Fix: 1. Refresh the Product List: Pull down on the product list to refresh it. This can help update the stock status. 2. Check Back Later: Someti... ⇲

Points disappear without explanation

Fix: 1. Check Account Activity: Go to your account settings and check the activity log for any recent transactions that may have affected your po... ⇲

Inconsistent pricing information

Fix: 1. Refresh the App: Pull down to refresh the app and check if the pricing information updates correctly. 2. Compare with Website: If prices... ⇲
 
Search issue

Inability to search for specific brands

Fix: 1. Use Filters: On the search page, use the filter options to narrow down your search to specific brands. This can help you find the brand y... ⇲
 
Messages issue

Voucher email delays

Fix: 1. Check Spam/Junk Folder: Sometimes, emails can end up in the spam or junk folder. Make sure to check there for your voucher emails. 2. Res... ⇲
 
Customization issue

Limited selection compared to store

Fix: 1. Use the App's Filter Options: Use the filter options to see if you can find more products that may not be immediately visible. 2. Check f... ⇲

High prices compared to actual store

Fix: 1. Check for Promotions: Look for any ongoing promotions or discounts that may apply to your purchase in the app. 2. Compare Prices: Use the... ⇲

No samples included in orders

Fix: 1. Check Sample Options: During checkout, look for any options to select samples. Some promotions may allow you to choose samples with your... ⇲
 
Registration issue

Sign-up process issues

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection while signing up. 2. Use a Different Device: If the sign-up proce... ⇲
 
Compatibility issue

Sephora UAE not functioning in certain regions

Fix: 1. Check Region Settings: Go to Settings > General > Language & Region and ensure your region is set correctly. 2. Use a VPN: If the app is... ⇲
 
Payments issue

No cash on delivery option

Fix: 1. Check Payment Settings: Go to your account settings and check if cash on delivery is an option that can be enabled. 2. Use Alternative Pa... ⇲

Checkout process is cumbersome

Fix: 1. Review Checkout Steps: Take note of each step in the checkout process and ensure you are following them correctly. Sometimes, skipping st... ⇲
 
Settings issue

Country selection issues

Fix: 1. Check App Settings: Go to the app settings and ensure that your country is set correctly. 2. Restart the App: Close and reopen the app to... ⇲

Sephora UAE shows incorrect country location

Fix: 1. Check Location Settings: Go to Settings > Privacy > Location Services and ensure that location services are enabled for the Sephora app.... ⇲
 
Security issue

Security concerns with login

Fix: 1. Change Password: If you have security concerns, change your password immediately to something strong and unique. 2. Enable Two-Factor Aut... ⇲
 
Glitches issue

Glitches prevent complaint submission

Fix: 1. Document Your Complaint: Write down your complaint in a note-taking app so you can submit it later when the app is functioning properly.... ⇲
 
Installation issue

Sephora UAE requires frequent reinstallation

Fix: 1. Update iOS: Ensure your iPhone is running the latest version of iOS, as updates can improve app stability. 2. Clear App Cache: Offload th... ⇲
 
Support issue

Poor customer service response

Fix: 1. Use Multiple Contact Methods: If you are not getting a response, try reaching out through different channels such as email, social media,... ⇲
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 what users are saying
Good experience
87.7%

Bad experience
9.8%

Neutral
2.5%

~ from our NLP analysis of 1,636 combined software ratings.

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 Private Data Sephora UAE collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics