fix problems on IMS Patient App [iphone]

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—— Run into issues on IMS Patient App? Get help pending when official support gets back to you!

IMS Patient App
Info:
company: Meditab Software Inc.
: http://www.meditab.com
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Freezing issue

IMS Patient App freezes on login screen

Fix: 1. Force close the app: Swipe up from the bottom of the screen (or double-click the home button) and swipe the IMS Patient App off the scree... ⇲
 
Login issue

Requires frequent sign-ins

Fix: 1. Enable 'Remember Me' option: If available, ensure you select this option during login to retain your session. 2. Check app settings: Loo... ⇲

Cannot log in despite correct credentials

Fix: 1. Double-check credentials: Ensure that you are entering the correct username and password, paying attention to case sensitivity. 2. Reset... ⇲

Repeatedly signs out users

Fix: 1. Enable 'Remember Me' option: If available, select this option during login to retain your session. 2. Check for app updates: Ensure you... ⇲

IMS Patient App does not retain login information

Fix: 1. Enable 'Remember Me' option: If available, select this option during login to retain your session. 2. Check app settings: Look for any s... ⇲

Users experience frustration with login process

Fix: 1. Double-check credentials: Ensure that you are entering the correct username and password, paying attention to case sensitivity. 2. Use t... ⇲
 
Account issue

Password reset feature does not work

Fix: 1. Check your email: Ensure you are checking the correct email account for the password reset link. 2. Try resetting via the app: If the ap... ⇲

IMS Patient App does not allow for easy password recovery

Fix: 1. Use the password reset feature: Follow the prompts carefully to reset your password. 2. Check your email: Ensure you are checking the co... ⇲
 
Search issue

Cannot find clinic with provided ID

Fix: 1. Double-check the ID: Ensure that the clinic ID is entered correctly without any typos. 2. Use alternative search methods: If available,... ⇲

Users cannot search for clinics effectively

Fix: 1. Use alternative search methods: If available, try searching by clinic name or location instead of ID. 2. Check for updates: Ensure the a... ⇲
 
Crashes issue

IMS Patient App closes after agreeing to terms

Fix: 1. Restart the app: Force close the app and reopen it to see if the issue persists. 2. Clear app cache: Offload the app in Settings > Gener... ⇲

IMS Patient App crashes consistently on certain tiles

Fix: 1. Restart the app: Close the IMS Patient App completely and reopen it to see if the issue persists. 2. Clear app cache: Offload the app in... ⇲
 
Messages issue

Issues with receiving messages/test results

Fix: 1. Check notification settings: Go to Settings > Notifications > IMS Patient App and ensure notifications are enabled. 2. Ensure a stable i... ⇲
 
Bugs issue

Users experience difficulty in requesting prescription refills

Fix: 1. Check for refill options: Ensure you are following the correct procedure within the app to request refills. 2. Ensure a stable internet... ⇲
 
Updates issue

IMS Patient App does not improve with updates

Fix: 1. Clear app cache: Offload the app in Settings > General > iPhone Storage > IMS Patient App to reset any corrupted data. 2. Restart your i... ⇲
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 what users are saying
Bad experience
72.0%

Good experience
24.0%

Neutral
4.0%

~ from our NLP analysis of 50 combined software ratings.

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 Private Data IMS Patient App collects from your iPhone
  1. Data Not Collected: The developer does not collect any data from this app.