fix problems on Helium [iphone]

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—— Run into issues on Helium ? Get help pending when official support gets back to you!

Helium Mobile
Info:
company: Nova Labs, Inc.
: https://support.hellohelium.com
: www.hellohelium.com
Chat with our AI-based Helium Support
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Support issue

Customer service response times are slow

Fix: Utilize the in-app help or FAQ section, which may provide immediate answers to common questions or issues. This can save time while waiting... ⇲

Long wait times for support

Fix: Utilize the app's self-help resources, such as FAQs or troubleshooting guides, to find solutions to common issues without needing to wait fo... ⇲
 
UI issue

Helium has dead ends and poor navigation

Fix: Explore the app's settings or help section to familiarize yourself with its layout and features. Sometimes, understanding the app's structur... ⇲

Confusing user interface changes

Fix: Take some time to explore the new interface and familiarize yourself with the changes. Look for any tutorials or guides within the app that... ⇲
 
Payments issue

Payment with MOBILE token often fails

Fix: Ensure that your payment information is correctly entered and that your account has sufficient balance or credit. Double-check the payment m... ⇲

No option to delete payment information

Fix: Check the app's settings or account management section to see if there is an option to manage or delete payment information. Sometimes, this... ⇲
 
Bugs issue

Discovery mapping feed not functioning

Fix: Check your internet connection to ensure it is stable. A poor connection can prevent the mapping feed from loading properly. Try switching n... ⇲
 
Network issue

Throttling after 28GB of data

Fix: Monitor your data usage regularly to avoid reaching the 28GB limit. You can do this through your device settings or by using a data monitori... ⇲

Inconsistent reception in certain areas

Fix: Check for any known outages or maintenance in your area by visiting the app's status page or community forums. This can help you understand... ⇲

Hotspot availability is limited

Fix: Check the app's settings to see if there are any options to enable or expand hotspot availability. Sometimes, there may be settings that nee... ⇲
 
Compatibility issue

Issues with eSIM activation

Fix: Ensure that your device is compatible with eSIM and that you have followed the activation steps correctly. Refer to the app's help section f... ⇲
 
Crashes issue

Helium crashes or freezes during use

Fix: Ensure that your device's operating system is up to date. Go to Settings > General > Software Update to check for any available updates and... ⇲
 
Settings issue

Unclear terms regarding free service offers

Fix: Review the app's terms and conditions section, which may provide detailed information about free service offers and any limitations that app... ⇲
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 what users are saying
Good experience
69.6%

Bad experience
23.7%

Neutral
6.7%

~ from our NLP analysis of 434 combined software ratings.

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 Private Data Helium collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Health & Fitness
    • Location
    • Contact Info