fix problems on The Explorers [iphone]

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—— Run into issues on The Explorers? Get help pending when official support gets back to you!

The Explorers
Info:
company: The Explorers Network
: https://theexplorers.com/contact
: theexplorers.com
Chat with our AI-based The Explorers Support
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Bugs issue

Buggy performance

Fix: 1. Restart the app: Close The Explorers app completely by swiping it away in the app switcher, then reopen it. This can resolve temporary gl... ⇲
 
Freezing issue

The Explorers freezes or locks

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom of the screen on newer models) to bring up the app switche... ⇲
 
Loading issue

Photos do not load

Fix: 1. Check your internet connection: Ensure you are connected to Wi-Fi or have a strong cellular signal. Try switching between Wi-Fi and cellu... ⇲
 
Video issue

Videos sometimes do not start

Fix: 1. Check for app updates: Go to the App Store and ensure The Explorers is updated to the latest version, as updates often fix playback issue... ⇲

Limited free video content

Fix: 1. Explore the app thoroughly: Sometimes, free content is hidden in different sections. Check all categories and filters to find available f... ⇲
 
UI issue

Confusing user interface

Fix: 1. Use the help section: Look for a help or FAQ section within the app that can provide guidance on how to navigate the interface more effec... ⇲
 
Payments issue

Premium content access issues

Fix: 1. Check your subscription status: Go to your account settings within the app to ensure your premium subscription is active and not expired.... ⇲
 
Camera issue

QR code does not work

Fix: 1. Ensure proper lighting: Make sure the QR code is well-lit and not blurry. Try scanning it from different angles or distances. OR 2. Us... ⇲
 
Network issue

Website does not work

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. Try accessing the website from a different browser or devic... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
82.4%

Bad experience
11.8%

Neutral
5.9%

~ from our NLP analysis of 85 combined software ratings.

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 Private Data The Explorers collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. The Explorers+: $2.99 Access to our premium videos in 4K HDR