fix problems on Geotab Drive [iphone]

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—— Run into issues on Geotab Drive? Get help pending when official support gets back to you!

Geotab Drive
Info:
company: Geotab
: http://geotab.com/support
: geotab.com
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Screen issue

Screen does not stay on while driving

Fix: 1. Go to Settings > Display & Brightness and adjust the Auto-Lock setting to 'Never' while using the app. 2. Ensure that the app is set to r... ⇲

Dashboard sometimes shows blank screen

Fix: 1. Restart the app to see if the dashboard loads correctly. 2. Clear the app's cache by uninstalling and reinstalling it. OR 3. Check for... ⇲
 
Bugs issue

Inconsistent split logging

Fix: 1. Make sure you are following the correct procedure for split logging as outlined in the app's user guide. 2. Check if there are any update... ⇲

Inaccurate mileage tracking

Fix: 1. Ensure that location services are enabled and functioning correctly. 2. Check if the app has permission to access your location at all ti... ⇲

Frequent error messages

Fix: 1. Restart the app to clear temporary glitches. 2. Check for updates in the App Store that may address known issues. OR 3. Clear the app'... ⇲

Cannot split breaks

Fix: 1. Review the app's user guide to ensure you are following the correct procedure for splitting breaks. 2. Check for any updates that may fix... ⇲

Unreliable hour tracking

Fix: 1. Ensure that you are consistently using the app to log hours. 2. Check for updates that may address tracking issues. OR 3. Manually tra... ⇲
 
Battery issue

Battery drain is excessive

Fix: 1. Check for background app refresh settings. Go to Settings > General > Background App Refresh and disable it for Geotab Drive. 2. Reduce s... ⇲

Geotab Drive runs in background constantly

Fix: 1. Go to Settings > General > Background App Refresh and disable it for Geotab Drive. 2. Manually close the app when not in use by swiping i... ⇲
 
Security issue

Session expiration while driving

Fix: 1. Ensure that you are actively using the app while driving to prevent session timeouts. 2. Check your internet connection to ensure it rema... ⇲

Excessive verification prompts

Fix: 1. Check the app settings for any options related to verification prompts and adjust them. 2. Ensure that your login credentials are saved c... ⇲
 
Login issue

Difficult login process

Fix: 1. Ensure you are entering the correct credentials. Use the 'Forgot Password' feature if necessary. 2. Clear the app's cache by uninstalling... ⇲
 
Support issue

Poor customer support

Fix: 1. Utilize online forums or community support pages for user-generated solutions. 2. Check the app's FAQ section for common issues and resol... ⇲
 
Updates issue

Lack of updates

Fix: 1. Regularly check the App Store for updates and install them as they become available. 2. Enable automatic updates in Settings > App Store.... ⇲
 
Slow issue

Geotab Drive lags frequently

Fix: 1. Close other apps running in the background to free up resources. 2. Restart your iPhone to clear temporary files and refresh the system.... ⇲
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 what users are saying
Bad experience
66.9%

Good experience
27.4%

Neutral
5.6%

~ from our NLP analysis of 124 combined software ratings.

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 Private Data Geotab Drive collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location