fix problems on HSL [iphone]

—— Run into issues on HSL? Get help pending when official support gets back to you!

HSL

Info:

company: Helsingin seudun liikenne

: https://www.hsl.fi/en/customer-service

: www.hsl.fi

Chat with our AI-based HSL Support

🛠️ Common HSL Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Doesn't verify SMS to US numbers

Fix: Check if your phone number is entered correctly, including the country code. If the app allows, try using a different number that is verifie... ⇲

Requires account to purchase tickets

Fix: Create an account using a valid Finnish phone number. If you do not have one, consider using a temporary number service that provides Finnis... ⇲

Localization issue

Localizations revert to Finnish

Fix: Go to the app settings and look for a language option. Change the language to your preferred one. If the app does not save this setting, try... ⇲

Account issue

Doesn't support + in email address

Fix: Try using an email address without the '+' sign. If you need to differentiate accounts, consider using a different method, such as a subdoma... ⇲

Unable to create an account or login

Fix: Double-check your login credentials for accuracy. If you are creating an account, ensure you are using a valid Finnish phone number for veri... ⇲

Impossible to log out

Fix: Try force-closing the app and reopening it. Look for a logout option in the settings or account section of the app. OR If there is no vis... ⇲

Requires Finnish cell number for app access

Fix: If you do not have a Finnish number, consider using a temporary number service that provides Finnish numbers for verification. OR Ask a f... ⇲

Payments issue

Tickets cannot be purchased with ApplePay

Fix: Check if your ApplePay is set up correctly and that your card is supported. If not, try using a different payment method available in the ap... ⇲

Does not accept non-Finnish credit cards

Fix: Try using a virtual credit card service that provides a Finnish card number for online transactions. OR If you have a friend or family me... ⇲

Cannot buy tickets with cash

Fix: Look for physical ticket kiosks or vendors in your area that may accept cash payments for tickets. OR Consider using a prepaid card that... ⇲

Privacy issue

Stores credit card information inappropriately

Fix: Review the app's privacy settings and see if there is an option to manage or delete stored payment information. If you are concerned, consid... ⇲

Network issue

Functions on Routes tab do not work over cellular connection for non-Finnish numbers

Fix: Try switching to a Wi-Fi connection to see if the Routes tab functions properly. If it does, the issue may be related to cellular data restr... ⇲

Blocks foreign IP addresses

Fix: Use a VPN service to connect through a Finnish IP address, which may allow you to access the app without restrictions. OR If you have a F... ⇲

Does not send SMS to non-Finnish numbers

Fix: If you have a Finnish number, use that for verification. Alternatively, consider using a temporary Finnish number for the SMS verification p... ⇲

HSL becomes unresponsive on mobile internet

Fix: Check your mobile data settings to ensure the app has permission to use data. Restart your device to refresh the connection. OR If the ap... ⇲

Bugs issue

404 error on app and website

Fix: Clear the app cache or browser cache and try accessing the app or website again. If using a browser, try a different one or use incognito mo... ⇲

Glitches issue

Glitches and fails to load tickets

Fix: Restart the app and try again. If the issue persists, uninstall and reinstall the app to ensure you have the latest version. OR Check you... ⇲

Verification issue

No email alternative for verification

Fix: If you cannot receive SMS, consider using a temporary Finnish number for verification. Alternatively, check if the app has a support page fo... ⇲

Crashes issue

Frequent crashes and errors

Fix: Ensure the app is updated to the latest version. Clear the app cache or reinstall the app to resolve any corrupted files. OR Check your d... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

76.2%

Bad experience

21.1%

Neutral

2.7%

~ from our NLP analysis of 441 combined software ratings.

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Private Data HSL collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Contact Info
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Health & Fitness
- Financial Info
- Location
- Identifiers
- Usage Data
- Diagnostics