fix problems on Podium [iphone]

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—— Run into issues on Podium? Get help pending when official support gets back to you!

Podium - Small Business Tools
Info:
company: Podium Corporation, Inc.
: https://www.podium.com
: www.podium.com
Chat with our AI-based Podium Support
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Messages issue

Messages not received on phone

Fix: Check notification settings. Go to Settings > Notifications > Podium and ensure that notifications are enabled. This will ensure you receive... ⇲

Messages don't update after alerts

Fix: Refresh the app manually. Pull down on the message list to refresh and see if new messages appear after alerts. OR Check your internet co... ⇲

Link not received by customers

Fix: Verify that the link is being sent correctly. Double-check the link format and ensure it is not being blocked by spam filters. OR Ask cus... ⇲
 
UI issue

Icon disappearing from site

Fix: Clear your browser cache. Sometimes, a cached version of the site may not display correctly. Go to your browser settings and clear the cache... ⇲

Podium presents one review location at a time

Fix: Look for a settings option that allows you to change the view or display settings for reviews. This may allow you to see multiple locations... ⇲

Confusing user interface

Fix: Take advantage of any tutorials or help sections within the app. These resources can provide guidance on navigating the interface. OR Cre... ⇲
 
Syncing issue

Existing contacts not recognized

Fix: Ensure that Podium has permission to access your contacts. Go to Settings > Privacy > Contacts and make sure Podium is enabled to access you... ⇲
 
Crashes issue

Podium crashes when sending videos

Fix: Check the video file size and format. Large files or unsupported formats can cause crashes. Try compressing the video or converting it to a... ⇲
 
Settings issue

Inability to edit auto replies from app

Fix: Look for an option in the app settings. Navigate to the settings or preferences section of the app to see if there is an option to edit auto... ⇲
 
Network issue

Low bandwidth causes glitches

Fix: Switch to a higher bandwidth connection if possible. If you are on mobile data, try connecting to a Wi-Fi network with a stronger signal.... ⇲
 
Login issue

Login issues after updates

Fix: Reset your password. If you are having trouble logging in, try using the 'Forgot Password' feature to reset your credentials. OR Clear th... ⇲
 
Support issue

Customer service issues

Fix: Utilize the in-app help or FAQ section. Many apps have built-in support resources that can provide immediate assistance. OR Check online... ⇲
 
Account issue

Difficult cancellation process

Fix: Review the cancellation policy in the app or on the website. Familiarize yourself with the steps required to cancel your subscription. OR... ⇲

Locked into long contracts

Fix: Review the terms of your contract. Understand the cancellation policy and any penalties for early termination. OR Negotiate with customer... ⇲

Unrealistic promises from sales team

Fix: Document all promises made during the sales process. Keep records of conversations and agreements for future reference. OR Set realistic... ⇲
 
Payments issue

High monthly fees

Fix: Evaluate your usage of the app. If you are not using all features, consider downgrading to a lower plan if available. OR Look for promoti... ⇲
 
Customization issue

Limited customization options

Fix: Explore all settings within the app. Sometimes, customization options are hidden in submenus or advanced settings. OR Consider using thir... ⇲
 
Performance issue

Inconsistent performance

Fix: Regularly update the app to ensure you have the latest performance improvements and bug fixes. OR Restart your device. Sometimes, a simpl... ⇲
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 what users are saying
Good experience
93.8%

Bad experience
4.2%

Neutral
2.0%

~ from our NLP analysis of 26,871 combined software ratings.

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 Private Data Podium collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location

  Cost of Subscriptions
  1. Podium Mobile Annual Plan: $400.00 Mobile access to Podium
  2. Monthly Mobile Plan: $45.00 Mobile access to Podium