fix problems on Excite [iphone]

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—— Run into issues on Excite ? Get help pending when official support gets back to you!

Excite Mobile Banking
Info:
company: Excite Credit Union
: http://www.excitecu.org
: www.excitecu.org
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Camera issue

camera for deposits stuck

Fix: Force close the app by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping up on the Excite Mobile B... ⇲
 
Bugs issue

frequent errors

Fix: Check your internet connection. Switch between Wi-Fi and cellular data to see if the issue persists. A weak connection can cause frequent er... ⇲

inconsistent check deposit functionality

Fix: Ensure that you are following the app's guidelines for check deposits, such as ensuring the check is properly endorsed and that all corners... ⇲
 
Freezing issue

Excite freezes

Fix: If the app freezes, try force closing it and reopening it. If it continues to freeze, restart your iPhone to clear any temporary glitches.... ⇲
 
Login issue

inability to log into app

Fix: Double-check your login credentials. Ensure that you are entering the correct username and password. If you’ve forgotten your password, use... ⇲

no facial recognition

Fix: Check if your iPhone supports Face ID and ensure that it is set up correctly in your device settings. Go to Settings > Face ID & Passcode to... ⇲
 
Notifications issue

lack of fraud notifications

Fix: Check your notification settings for the app. Go to Settings > Notifications > Excite Mobile Banking and ensure that notifications are enabl... ⇲
 
Security issue

unauthorized transactions

Fix: Immediately change your password and enable two-factor authentication if available. This adds an extra layer of security to your account.... ⇲
 
Compatibility issue

does not participate in credit boost

Fix: Consider using other financial apps that offer credit boost features if this is a priority for you. Research alternatives that meet your nee... ⇲
 
Support issue

poor customer service availability

Fix: Utilize any available online resources such as FAQs or help sections within the app or on the website to find answers to common issues. OR... ⇲
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 what users are saying
Good experience
95.8%

Bad experience
2.6%

Neutral
1.6%

~ from our NLP analysis of 2,327 combined software ratings.

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 Private Data Excite collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location