fix problems on BetJACK [iphone]

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betJACK - Ohio's Sportsbook
Info:
company: JACK ENTERTAINMENT LLC
: https://betjack.zendesk.com/hc/en-us/requests/new
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Bugs issue

Error when confirming bets

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue persists. 2. Restart the app by... ⇲

Multiple bets placed unintentionally

Fix: 1. Double-check your bet slip before confirming any bets. Take a moment to review all selections. 2. Adjust your settings to require confir... ⇲

Odds change unfavorably during bets

Fix: 1. Review the app's terms regarding odds changes, as they may be subject to fluctuation. 2. Place bets quickly to lock in odds before they... ⇲
 
Settings issue

Limited maximum bet on special offers

Fix: 1. Review the terms and conditions of the special offers to understand the maximum bet limits. 2. If you want to place a higher bet, consid... ⇲
 
Registration issue

Promo offers disappear after sign-up

Fix: 1. Check the promotions section regularly, as offers may be time-sensitive or limited. 2. Ensure you have opted into all available promotio... ⇲
 
UI issue

Text doesn't fit on screen for MLB props

Fix: 1. Adjust your device's display settings. Go to Settings > Display & Brightness and try changing the text size or display settings. 2. Rota... ⇲

Drop downs don’t work for parlay bets

Fix: 1. Restart the app to see if the dropdowns become responsive. 2. Check for any app updates in the App Store, as updates may fix bugs relate... ⇲
 
Loading issue

Half the features don’t load properly

Fix: 1. Check your internet connection to ensure it is stable. 2. Clear the app's cache by deleting and reinstalling it. 3. Restart your device... ⇲
 
Customization issue

No dark mode available

Fix: 1. Check your device settings. Go to Settings > Display & Brightness and enable Dark Mode for your entire device, which may affect app appea... ⇲
 
Glitches issue

Glitches and login issues

Fix: 1. Ensure your app is updated to the latest version. 2. Clear the app's cache by deleting and reinstalling it. 3. Restart your device to r... ⇲
 
Gameplay issue

Inability to cash out mid-game

Fix: 1. Review the app's cash-out policy to understand when and how you can cash out. 2. If cash-out is not available, consider placing bets tha... ⇲
 
Ads issue

Poor welcome offer

Fix: 1. Review the terms of the welcome offer to ensure you meet all requirements. 2. Keep an eye on future promotions, as they may offer better... ⇲
 
Payments issue

Limited deposit options

Fix: 1. Check the app for all available deposit methods and ensure you are using one that is supported. 2. Consider linking a different payment... ⇲
 
Features issue

No live score feature

Fix: 1. Use a separate sports news app or website to track live scores while using the betting app. 2. Check if the app has a live betting secti... ⇲
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 what users are saying
Good experience
58.7%

Bad experience
39.4%

Neutral
1.8%

~ from our NLP analysis of 109 combined software ratings.

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 Private Data betJACK collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Search History