fix problems on Lollipop [iphone]

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—— Run into issues on Lollipop? Get help pending when official support gets back to you!

Lollipop - Smart baby monitor
Info:
company: Aoitek
: https://www.lollipop.camera
: www.lollipop.camera
Chat with our AI-based Lollipop Support
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Loading issue

Live view takes too long to load

Fix: 1. Check your internet connection speed. Use a speed test app to ensure you have sufficient bandwidth. 2. Close any other apps running in t... ⇲
 
Audio issue

Audio feature crashes

Fix: 1. Ensure that your iPhone's microphone permissions are enabled for the Lollipop app. Go to Settings > Privacy > Microphone and toggle on Lo... ⇲

Background play requires sound to be on

Fix: 1. Check the app settings to see if there is an option to enable background audio playback. 2. If the app does not support background play... ⇲

Microphone quality is poor

Fix: 1. Ensure that the microphone is not obstructed by any materials or dirt. 2. Test the microphone in different environments to see if the qu... ⇲
 
Notifications issue

Notifications fail to send

Fix: 1. Check your notification settings for the Lollipop app. Go to Settings > Notifications > Lollipop and ensure that Allow Notifications is e... ⇲

Alarm triggers unnecessarily

Fix: 1. Review the alarm settings in the app to ensure they are configured correctly. Check sensitivity settings if available. 2. Move the camer... ⇲

Limited notification sound options

Fix: 1. Check the app settings for any options to customize notification sounds. 2. If the app does not allow for custom sounds, consider using... ⇲
 
Updates issue

Lollipop requires constant updates

Fix: 1. Enable automatic updates for apps. Go to Settings > App Store and toggle on App Updates. This will ensure that the app updates automatica... ⇲
 
UI issue

User interface is not user-friendly

Fix: 1. Familiarize yourself with the app by exploring all its features and settings. Spend some time navigating through the app to understand it... ⇲
 
Network issue

Cannot view live feed offsite

Fix: 1. Ensure that your camera is connected to a stable WiFi network that allows remote access. 2. Check the app settings to see if there is an... ⇲
 
Login issue

Random logouts from the app

Fix: 1. Ensure that you are using the latest version of the app. Check for updates in the App Store. 2. Clear the app's cache by offloading it a... ⇲
 
Camera issue

Night vision functionality is unreliable

Fix: 1. Ensure that the camera lens is clean and free from obstructions. 2. Check the placement of the camera; it should be in a well-lit area d... ⇲
 
Customization issue

Inability to customize white noise timer

Fix: 1. Check the app settings to see if there is an option to adjust the white noise timer. 2. If the app does not allow customization, conside... ⇲
 
Bugs issue

Lollipop bloated with unnecessary features

Fix: 1. Explore the app settings to disable any features you do not use, which may help streamline your experience. 2. Consider using a differen... ⇲

Requires frequent unplugging and resetting

Fix: 1. Ensure that the camera is placed in a well-ventilated area to prevent overheating. 2. Check the power supply and ensure it is stable. If... ⇲
 
Compatibility issue

No Alexa support as promised

Fix: 1. Check the app settings to see if there is an option to enable Alexa integration. 2. Ensure that your Alexa device is updated to the late... ⇲
 
Syncing issue

Inconsistent access to recorded events

Fix: 1. Ensure that your camera is connected to a stable WiFi network to allow for proper recording. 2. Check the app settings to see if there a... ⇲
 
Settings issue

Difficult to navigate settings

Fix: 1. Spend some time exploring the settings menu to familiarize yourself with its layout. 2. Look for any help or tutorial sections within th... ⇲
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 what users are saying
Good experience
81.5%

Bad experience
14.3%

Neutral
4.2%

~ from our NLP analysis of 3,244 combined software ratings.

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 Private Data Lollipop collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. ULTRA PRO: $149.99 Lollipop Monitor1 Ultra Pro (Yearly)
  2. ULTRA CARE: $79.99 Lollipop Monitor1 Ultra Care (Yearly)
  3. ELITE PRO: $249.99 Lollipop Monitor1 Elite Pro (Yearly)
  4. ULTRA PRO: $149.99 Lollipop Monitor2 Ultra Pro (Yearly)
  5. ULTRA CARE: $79.99 Lollipop Monitor2 Ultra Care (Yearly)
  6. ELITE CARE: $119.99 Lollipop Monitor1 Elite Care (Yearly)
  7. ELITE PRO: $249.99 Lollipop Monitor2 Elite Pro (Yearly)
  8. BREATHING: $79.99 Lollipop Monitor1 Breathing (Yearly)
  9. ELITE CARE: $119.99 Lollipop Monitor2 Elite Care (Yearly)
  10. BREATHING: $79.99 Lollipop Monitor2 Breathing (Yearly)