fix problems on Clean Swell [iphone]

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—— Run into issues on Clean Swell? Get help pending when official support gets back to you!

Clean Swell
Info:
company: Ocean Conservancy
: http://www.oceanconservancy.org/cleanswell
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Backup issue

Data loss during recording sessions

Fix: Before starting a recording session, ensure that you have sufficient storage space on your device. Go to Settings > General > iPhone Storage... ⇲
 
Customization issue

Inability to edit submitted data

Fix: Check if there is an 'Edit' option available in the app after submission. If not, consider keeping a separate log of your data entries for f... ⇲

Limited options for data entry

Fix: Explore the app settings to see if there are any options to customize data entry fields or categories. Sometimes, there are hidden features... ⇲

Lack of team features for motivation

Fix: Consider using a group chat or a shared document outside of the app to motivate your team and track progress collectively. OR Engage with... ⇲

Missing categories for collected items

Fix: Check if there is an option to suggest new categories within the app settings or feedback section, if available. OR Keep a personal list... ⇲
 
Crashes issue

Clean Swell crashes frequently

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Clean Swell, and tap 'Update' if available. OR Res... ⇲
 
Bugs issue

Inaccurate summary reports

Fix: Double-check the data entries you have submitted to ensure they are correct. If you find discrepancies, correct them in your records. OR... ⇲
 
Uploads issue

No option to add photos from library

Fix: Check the app permissions to ensure it has access to your photo library. Go to Settings > Clean Swell > Photos and select 'Read and Write'.... ⇲
 
Syncing issue

Clean Swell does not save progress

Fix: Make sure you are connected to the internet when using the app, as some features may require a connection to save progress. OR Regularly... ⇲
 
Compatibility issue

Clean Swell fails to open on new devices

Fix: Ensure that your new device meets the app's system requirements. Check the App Store for compatibility information. OR Try uninstalling a... ⇲
 
Updates issue

Inconsistent database updates

Fix: Ensure that you have a stable internet connection when using the app, as updates may require connectivity to sync data. OR Manually refre... ⇲
 
Account issue

Errors when attempting to reset passwords

Fix: Double-check that you are entering the correct email address associated with your account. Look for any typos or errors. OR If the reset... ⇲
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 what users are saying
Good experience
81.3%

Bad experience
18.8%

Neutral
0.0%

~ from our NLP analysis of 16 combined software ratings.

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 Private Data Clean Swell collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info