fix problems on Slimpal [iphone]

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—— Run into issues on Slimpal? Get help pending when official support gets back to you!

Slimpal
Info:
company: HealthVast Ltd.
: https://health-vast.com/
: health-vast.com
Chat with our AI-based Slimpal Support
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Manual Entry issue

Manual entry required for weigh-ins and body fat percentage

Fix: If the app does not automatically sync weigh-ins and body fat percentage, check if your scale is properly connected to the app. Ensure Bluet... ⇲

Inability to manually input weight

Fix: Ensure that you are in the correct section of the app where manual input is allowed. Navigate to the weigh-in section and look for an 'Add W... ⇲
 
Updates issue

Slimpal no longer connects to scale after update

Fix: First, ensure that your scale has fresh batteries and is functioning properly. Then, go to the Bluetooth settings on your iPhone, forget the... ⇲
 
UI issue

Body shapes tab does not open

Fix: Check for any pending updates for the Slimpal app in the App Store. Sometimes, bugs are fixed in newer versions. If an update is available,... ⇲

Measurement resets to top area

Fix: Check if there is an option in the app settings to lock the measurement area or save your last measurement. This can prevent the app from re... ⇲
 
Customization issue

Color-coded arrows incorrectly assume only weight loss is desired

Fix: Check the app settings for any options related to weight goals. You may be able to adjust your goals to reflect weight maintenance or gain,... ⇲
 
Privacy issue

Invasive display of risk levels

Fix: Look for an option in the app settings to adjust the display of risk levels. There may be a toggle to turn off or minimize these notificatio... ⇲
 
Syncing issue

HealthKit data not fully exported

Fix: Check the permissions for Slimpal in the Health app. Go to iPhone Settings > Health > Data Access & Devices > Slimpal, and ensure all releva... ⇲
 
Glitches issue

Automatic measurements fail due to app flashing

Fix: Ensure that your iPhone's software is up to date. Go to Settings > General > Software Update and install any available updates. This can hel... ⇲
 
Freezing issue

Infinite loop when taking measurements

Fix: Force close the Slimpal app by swiping up from the bottom of the screen and swiping the app off the screen. Then, reopen the app and try tak... ⇲

Login screen remains blank and buttons freeze

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to mobile data or vice versa. A poor connection ca... ⇲

Sign up screen freezes

Fix: Ensure that your iPhone has enough storage space available. Go to Settings > General > iPhone Storage and check if you have sufficient space... ⇲
 
Compatibility issue

Pairing issues with Slimfit Smart Tape Measure

Fix: Ensure that the Slimfit Smart Tape Measure is charged and turned on. Then, go to the Bluetooth settings on your iPhone, forget the device, a... ⇲
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 what users are saying
Bad experience
56.0%

Good experience
32.0%

Neutral
12.0%

~ from our NLP analysis of 25 combined software ratings.

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 Private Data Slimpal collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Health & Fitness