fix problems on Cox Contour TV [iphone]

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—— Run into issues on Cox Contour TV? Get help pending when official support gets back to you!

Cox Contour TV
Info:
company: Cox Communications, Inc.
: https://www.cox.com/contactus
: www.cox.com
Chat with our AI-based Cox Contour TV Support
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Slow issue

Slow to load new channels

Fix: 1. Ensure that your internet connection is strong. If you are on Wi-Fi, try moving closer to the router or connecting via Ethernet if possib... ⇲
 
UI issue

Clunky navigation in the guide

Fix: 1. Familiarize yourself with the app's layout by exploring the different sections. 2. Use the search function to quickly find channels or sh... ⇲

Frustrating user experience

Fix: 1. Take time to explore the app's features and familiarize yourself with its layout. 2. Use the app's help section for tips on navigating an... ⇲
 
Crashes issue

Cox Contour TV won't open

Fix: 1. Force close the app by swiping it away in the app switcher. 2. Restart your iPhone and try opening the app again. OR 1. If the app sti... ⇲

Crashes frequently

Fix: 1. Ensure your iPhone's iOS is up to date by going to Settings > General > Software Update. 2. Clear the app's cache by offloading it as men... ⇲
 
Network issue

Requires home Wi-Fi to watch

Fix: 1. If you want to watch away from home, consider using a mobile hotspot from your phone. 2. Alternatively, download content for offline view... ⇲

Limited channel access away from home

Fix: 1. Check your subscription plan to see if it includes mobile access. 2. Use a VPN to connect to your home network if you are traveling. OR... ⇲
 
Permissions issue

Location services issues

Fix: 1. Go to Settings > Privacy > Location Services and ensure that Location Services are enabled for the Cox Contour TV app. 2. If the app is s... ⇲
 
Video issue

Inability to cast

Fix: 1. Ensure that both your iPhone and the casting device (like Chromecast) are connected to the same Wi-Fi network. 2. Open the app and look f... ⇲
 
Customization issue

No multiview feature

Fix: 1. Use the app to switch between channels quickly instead of trying to view multiple channels at once. 2. Consider using a second device to... ⇲
 
Support issue

Poor customer support

Fix: 1. Utilize the app's help section or FAQ for common issues. 2. Check online forums or community pages for user-generated solutions. OR 1.... ⇲
 
Battery issue

Cox Contour TV drains device battery

Fix: 1. Close other apps running in the background to conserve battery life. 2. Go to Settings > Battery and check which apps are consuming the m... ⇲

Overheating issues on iPad

Fix: 1. Remove any case or cover that may be trapping heat. 2. Close other apps running in the background to reduce the load on the device. OR... ⇲
 
Features issue

No recording functionality

Fix: 1. Check if your subscription plan includes DVR features. If not, consider upgrading your plan. 2. Use the app to set reminders for shows in... ⇲

Inability to monitor emergency broadcasts

Fix: 1. Check if the app has a dedicated section for emergency broadcasts or alerts. 2. Enable notifications for the app in Settings > Notificati... ⇲
 
Performance issue

Inconsistent performance

Fix: 1. Regularly clear the app's cache and data by offloading it as mentioned earlier. 2. Ensure your device has enough storage space by checkin... ⇲
 
Bugs issue

Frequent error messages

Fix: 1. Note the specific error message and search for it in the app's help section or online for potential fixes. 2. Restart the app and your de... ⇲
 
Unresponsive issue

Unresponsive app

Fix: 1. Force close the app and restart it. 2. Restart your iPhone to refresh the system and try opening the app again. OR 1. Check for update... ⇲
 
Updates issue

Lack of updates

Fix: 1. Regularly check the App Store for updates and install them to ensure you have the latest version. 2. Enable automatic updates in Settings... ⇲
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 what users are saying
Bad experience
77.3%

Good experience
20.0%

Neutral
2.7%

~ from our NLP analysis of 75 combined software ratings.

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 Private Data Cox Contour TV collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Diagnostics