fix problems on UShip [iphone]

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—— Run into issues on UShip? Get help pending when official support gets back to you!

uShip
Info:
company: uShip, Inc.
: https://help.uship.com
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UI issue

poor user interface

Fix: 1. Familiarize Yourself with the Layout: Spend some time exploring the app to understand its layout and features. 2. Use Help Resources: Ch... ⇲

difficult navigation

Fix: 1. Use the Search Function: If available, use the search bar to quickly find the tools or features you need. 2. Create a Navigation Guide:... ⇲
 
Compatibility issue

inconsistent performance between app and website

Fix: 1. Use One Platform: Choose to use either the app or the website consistently to avoid confusion and performance issues. 2. Clear Cache: Cl... ⇲
 
Freezing issue

frequent freezes

Fix: 1. Restart the App: Close the app completely and reopen it to refresh its performance. 2. Free Up Device Resources: Close other apps runnin... ⇲
 
Messages issue

error messages when submitting responses

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection before submitting responses. 2. Retry Submission: If you receive... ⇲

no edit option for messages

Fix: 1. Use Clear Communication: Since editing is not an option, ensure your messages are clear and concise before sending. 2. Follow Up: If you... ⇲
 
Support issue

lack of timely responses from carriers

Fix: 1. Set Expectations: Understand that response times may vary. Consider reaching out to multiple carriers to increase your chances of a timel... ⇲

poor customer support

Fix: 1. Use In-App Support: Check if the app has a support or help section that can provide immediate assistance. 2. Utilize FAQs: Look for a Fr... ⇲

poor handling of disputes

Fix: 1. Document Everything: Keep detailed records of all communications and transactions related to the dispute. 2. Use In-App Support: Check i... ⇲
 
Payments issue

high service fees

Fix: 1. Review Service Options: Check if there are different service levels or options that may have lower fees. 2. Compare with Competitors: Re... ⇲

unrealistic pricing expectations

Fix: 1. Research Market Rates: Before using the app, research typical shipping costs to set realistic expectations. 2. Use Cost Estimators: If a... ⇲

complicated payment release process

Fix: 1. Review Payment Instructions: Carefully read the payment release instructions provided in the app to ensure you follow the correct steps.... ⇲
 
Updates issue

limited functionality after updates

Fix: 1. Explore New Features: After an update, take time to explore any new features or changes that may have been introduced. 2. Check Settings... ⇲
 
Security issue

poor vetting of transporters

Fix: 1. Research Transporters: Before selecting a transporter, research their reviews and ratings from other users. 2. Ask Questions: Use the ap... ⇲
 
Notifications issue

lack of communication about maintenance

Fix: 1. Check App Notifications: Ensure that notifications are enabled in the app to receive updates about maintenance. 2. Regularly Check for U... ⇲
 
Search issue

difficult to find tools and buttons

Fix: 1. Familiarize Yourself with the Layout: Spend time exploring the app to learn where tools and buttons are located. 2. Use Help Resources:... ⇲
 
Permissions issue

mandatory insurance pressure

Fix: 1. Review Insurance Options: Take time to understand the insurance options available and choose one that fits your needs. 2. Compare Costs:... ⇲
 
Gameplay issue

lowball bidding by shippers

Fix: 1. Set a Minimum Price: When posting your shipment, set a minimum price that you are willing to accept to avoid lowball bids. 2. Review Bid... ⇲
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 what users are saying
Bad experience
68.8%

Good experience
25.7%

Neutral
5.6%

~ from our NLP analysis of 448 combined software ratings.

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 Private Data uShip collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics