fix problems on The Chefz [iphone]

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—— Run into issues on The Chefz? Get help pending when official support gets back to you!

The Chefz: Fast Food Delivery
Info:
company: The Chefz
: https://thechefz.co/
: thechefz.co
Chat with our AI-based The Chefz Support
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Network issue

Inability to contact drivers or restaurants

Fix: Check if the app has a 'Contact' or 'Help' section that provides phone numbers or chat options for the restaurant. If not, look up the resta... ⇲

Inaccurate GPS tracking

Fix: Ensure that your phone's location services are enabled and set to high accuracy. Go to Settings > Privacy > Location Services and make sure... ⇲
 
Bugs issue

Missing items in orders

Fix: Immediately check your order confirmation in the app to verify what was supposed to be included. If items are missing, report this through t... ⇲

Repeated items in favorites list

Fix: Remove duplicates manually by going to your favorites list, tapping on the item, and selecting 'Remove' or 'Unfavorite'. OR If the issue... ⇲

Incorrect order status

Fix: Refresh the app or log out and back in to see if the order status updates correctly. Sometimes, a simple refresh can resolve display issues.... ⇲
 
Crashes issue

The Chefz crashes or freezes

Fix: Make sure your app is updated to the latest version. Go to the App Store, search for The Chefz, and tap 'Update' if available. This can fix... ⇲
 
Payments issue

Payment processing issues

Fix: Check that your payment method is valid and has sufficient funds. Go to Settings in the app and review your payment options. OR If paymen... ⇲

Refund issues

Fix: Document your refund request, including order details and any communication with customer service. This can help expedite the process if you... ⇲
 
Notifications issue

Push notifications spam

Fix: Go to your phone's Settings > Notifications > The Chefz and adjust the notification settings to limit the types of notifications you receive... ⇲

Order cancellations without notification

Fix: Check your email and app notifications for any messages regarding your order status. Sometimes cancellations are communicated through these... ⇲
 
Compatibility issue

Limited restaurant options

Fix: Expand your search radius in the app settings to see if more restaurants become available. This can sometimes reveal options that are just o... ⇲

No access to past orders abroad

Fix: Check if the app has a 'History' or 'Past Orders' section. If not, consider taking screenshots of your orders for future reference when trav... ⇲
 
Features issue

No live tracking feature

Fix: If live tracking is not available, check the app for any updates or announcements regarding this feature. Sometimes, it may be in developmen... ⇲
 
Support issue

Lack of communication from support

Fix: Use the in-app support feature to send a follow-up message if you haven't received a response within a reasonable timeframe. OR Consider... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
89.0%

Bad experience
9.3%

Neutral
1.7%

~ from our NLP analysis of 12,086 combined software ratings.

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 Private Data The Chefz collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data