fix problems on AGU Events [iphone]

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—— Run into issues on AGU Events? Get help pending when official support gets back to you!

AGU Events
Info:
company: American Geophysical Union (AGU)
: https://support.ativsoftware.com/support/home
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Compatibility issue

AGU Events does not open on some devices

Fix: Ensure that your device's operating system is updated to the latest version compatible with the app. Go to Settings > General > Software Upd... ⇲
 
Performance issue

Web portal performance is poor

Fix: Clear your browser's cache and cookies. This can improve loading times and overall performance. Go to your browser settings and look for opt... ⇲
 
Slow issue

Slow performance

Fix: Close any background apps that may be consuming resources. Double-tap the home button (or swipe up from the bottom on newer iPhones) and swi... ⇲
 
Storage issue

Excessive memory usage

Fix: Check the app's storage usage in Settings > General > iPhone Storage. If it is using too much memory, consider deleting and reinstalling the... ⇲

Requires excessive storage space

Fix: Delete any unnecessary files or apps on your device to free up space. Go to Settings > General > iPhone Storage to see what can be removed.... ⇲

AGU Events size is too large for some devices

Fix: Consider offloading the app if you are not using it frequently. Go to Settings > General > iPhone Storage > AGU Events > Offload App to free... ⇲
 
Glitches issue

Stuck on past events

Fix: Look for a refresh button or pull-to-refresh feature within the app to update the event list. This can help load the latest events. OR Ch... ⇲
 
Loading issue

Unable to load conferences

Fix: Ensure you have a stable internet connection. Switch between Wi-Fi and mobile data to see if the issue persists. OR Try logging out of th... ⇲

Content loads too slowly

Fix: Clear the app's cache by going to Settings > General > iPhone Storage > AGU Events > Offload App. This can help improve loading times. OR... ⇲
 
UI issue

No scheduler available

Fix: Check the app settings to see if there is an option to enable a scheduler feature. If not, consider using a separate calendar app to manuall... ⇲

Presenter names not visible in session listings

Fix: Check if there is a setting to display presenter names in the app. If not, try tapping on the session for more details, as presenter names m... ⇲

Difficult to navigate

Fix: Take some time to explore the app's features and layout. Familiarizing yourself with the interface can make navigation easier. OR Use any... ⇲

Lack of rest areas in app

Fix: Create a personal note or reminder in your phone's notes app to schedule breaks during events, as the app may not provide this feature. OR... ⇲
 
Updates issue

Constant updating disrupts usage

Fix: Turn off automatic updates for the app in the App Store settings. Go to Settings > App Store and toggle off 'App Updates' to prevent interru... ⇲
 
Freezing issue

Freezes and locks up on scrolling

Fix: Try closing other apps running in the background to free up memory. This can help improve the app's responsiveness. OR If the app continu... ⇲
 
Syncing issue

Sync issues with schedules

Fix: Check your internet connection to ensure it is stable. A weak connection can cause sync issues. OR Log out of the app and log back in to... ⇲
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 what users are saying
Good experience
82.4%

Bad experience
11.8%

Neutral
5.9%

~ from our NLP analysis of 340 combined software ratings.

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 Private Data AGU Events collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Search History
    • Usage Data
    • Diagnostics