fix problems on RideSmart [iphone]

—— Run into issues on RideSmart ? Get help pending when official support gets back to you!

RideSmart by Via

Info:

company: Via Transportation, Inc.

: https://safety-security.uchicago.edu/transportation/via-ride-smart-program

Chat with our AI-based RideSmart Support

🛠️ Common RideSmart Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

RideSmart freezes on initial loading screen

Fix: 1. Force close the app: Double-tap the home button (or swipe up from the bottom of the screen on newer iPhones) to view all open apps. Swipe... ⇲

map often freezes

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular data connection. If your connection is weak, try switching to... ⇲

Bugs issue

GPS is not accurate

Fix: 1. Calibrate your GPS: Open the Maps app and move your phone in a figure-eight motion to recalibrate the GPS. This can help improve location... ⇲

poor ride estimation

Fix: 1. Review your route: Check if the app is suggesting a longer route due to traffic or road conditions. If you know a faster route, you can m... ⇲

frequent ride cancellations

Fix: 1. Check driver availability: If you are in an area with low driver availability, consider moving to a more populated area to increase your... ⇲

compensation policy is misleading

Fix: 1. Review the policy: Go to the app's help or FAQ section to read the compensation policy in detail. Understanding the terms can help clarif... ⇲

complicated routing

Fix: 1. Manually adjust your route: If the app suggests a complicated route, you can manually enter a simpler route or adjust the pickup/drop-off... ⇲

pickup issues with circling back

Fix: 1. Communicate with your driver: Use the in-app messaging feature to communicate with your driver about your exact pickup location to avoid... ⇲

Search issue

search function is not intelligent

Fix: 1. Use specific keywords: When searching for a location, try to be as specific as possible. Include the full address or landmark name to imp... ⇲

Slow issue

wait time is generally very long

Fix: 1. Check peak hours: If you are requesting a ride during peak hours, consider waiting for a less busy time to request a ride, as this can si... ⇲

Ads issue

unskippable pop-up ads

Fix: 1. Check for an ad-free version: Some apps offer a premium version that removes ads. Check if RideSmart has a subscription option that allow... ⇲

Safety issue

driver safety concerns

Fix: 1. Review driver profiles: Before accepting a ride, check the driver's profile for ratings and reviews from other users. This can help you c... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

79.8%

Bad experience

17.8%

Neutral

2.5%

~ from our NLP analysis of 163 combined software ratings.

Switch to these Alternatives:

Fox World Travel

Passio GO

VAOVApp

TransLoc

Divvy Bikes

Chicago Architecture Center

Transit Stop: CTA Tracker.

WorldStrides

onTime Metra, CTA

Ventra

Private Data RideSmart collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Other Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics