fix problems on Outdooractive [iphone]

—— Run into issues on Outdooractive? Get help pending when official support gets back to you!

Outdooractive

Info:

company: Outdooractive AG

: https://www.outdooractive.com/en/helpcenter/

: www.outdooractive.com

Chat with our AI-based Outdooractive Support

🛠️ Common Outdooractive Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Lacks simple topo map with color coded land ownership

Fix: While Outdooractive may not provide a simple topo map with color-coded land ownership, you can use alternative mapping apps that do offer th... ⇲

Offline map download requires Pro membership

Fix: If you do not want to pay for a Pro membership, consider using the app's online features when you have access to Wi-Fi to plan your routes a... ⇲

Bugs issue

Inaccurate activity tracking on Apple Watch

Fix: Ensure that your Apple Watch is updated to the latest watchOS version, as updates often fix bugs related to activity tracking. You can check... ⇲

Outdooractive is bloated with unnecessary features

Fix: Take some time to familiarize yourself with the features you actually use and ignore the rest. You can often customize your dashboard or hom... ⇲

Payments issue

Lifetime subscriptions not honored

Fix: Check your account settings within the app to confirm that your lifetime subscription is still active. Sometimes, logging out and back in ca... ⇲

Premium hikes hidden behind paywall

Fix: Explore the app thoroughly to see if there are any free hikes available. Sometimes, premium content is highlighted, but there may still be f... ⇲

UI issue

Limited zoom functionality

Fix: Try using pinch-to-zoom gestures on your device to see if that improves the zoom functionality. If the app has a map settings menu, check if... ⇲

User interface is cluttered and complex

Fix: Take some time to explore the app's settings and customization options. You may be able to hide certain features or simplify the interface t... ⇲

Account issue

Difficult to recover password

Fix: If you are having trouble recovering your password, ensure you are using the correct email associated with your account. Use the 'Forgot Pas... ⇲

Compatibility issue

Missing key features from ViewRanger

Fix: Identify the specific features you miss from ViewRanger and look for alternative ways to achieve similar results within Outdooractive. For e... ⇲

Support issue

Customer support is unresponsive

Fix: Check the app's FAQ or help section for common issues and solutions. Many times, you can find answers to your questions without needing to c... ⇲

Network issue

Outdooractive lacks reliable offline navigation

Fix: Before heading out, ensure you download all necessary maps and routes while connected to Wi-Fi. This will help you access them offline. Doub... ⇲

Settings issue

Inability to permanently set old waypoints

Fix: Check if there is an option to save waypoints as favorites or in a specific folder within the app. This may allow you to access them more ea... ⇲

Customization issue

Limited customization of data displays

Fix: Explore the app's settings to see if there are any options for customizing data displays. Some apps allow you to toggle certain data points... ⇲

Glitches issue

Inconsistent map focus on regions

Fix: Try adjusting the map settings to see if you can set a default region or focus area. This may help improve the consistency of the map displa... ⇲

Search issue

Difficulty in finding specific features or information

Fix: Utilize the search function within the app to quickly locate specific features or information. Familiarize yourself with the app's layout to... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

80.2%

Bad experience

16.2%

Neutral

3.7%

~ from our NLP analysis of 328 combined software ratings.

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Private Data Outdooractive collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Health & Fitness
- Purchases
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Search History
- Usage Data
- Diagnostics

Cost of Subscriptions

Pro Subscription: $29.99 Offline storage, best outdoor maps and more
Pro+ Subscription: $61.99 KOMPASS maps and embedding
Pro subscription: $29.99 Offline storage, best outdoor maps and more
Pro+ subscription: $61.99 KOMPASS maps and embedding
Premium Tour: $0.99 Professional digital tour descriptions
Premium Tour Collection: $8.99 Professional digital tours