fix problems on Suspects [iphone]

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—— Run into issues on Suspects? Get help pending when official support gets back to you!

Suspects: Mystery Mansion
Info:
company: Wildlife Studios
: https://suspects.zendesk.com/hc/
: wildlifestudios.com
Chat with our AI-based Suspects Support
   Hello! How can I assist you?  

characters left:
 
Messages issue

Inappropriate language in chat

Fix: 1. Use the reporting feature within the app to report players using inappropriate language. 2. Adjust your chat settings to limit interactio... ⇲

No messaging feature for friends

Fix: 1. Use external messaging apps to communicate with friends while playing. 2. Coordinate with friends before playing to strategize. OR 1.... ⇲
 
Gameplay issue

Players can mute others without reason

Fix: 1. Encourage players to communicate respectfully and use the reporting feature for any misuse of the mute function. 2. Use the in-game chat... ⇲

Gold pass does not provide all characters immediately

Fix: 1. Review the details of the Gold Pass to understand the unlock schedule for characters. 2. Focus on completing tasks and missions to earn c... ⇲

Difficulty in earning gems

Fix: 1. Participate in daily challenges and events that offer gem rewards. 2. Check for any promotional events that may provide bonus gems. OR... ⇲

No option to play with friends in public games

Fix: 1. Use private game options to invite friends directly instead of public games. 2. Coordinate with friends to join the same public game at t... ⇲

Only one map available

Fix: 1. Keep an eye on updates for new maps and content releases. 2. Engage with the community to express interest in additional maps. OR 1. E... ⇲

Players can quit during voting

Fix: 1. Encourage players to stay during voting by discussing the importance of completing the game. 2. Use the reporting feature for players who... ⇲

Repetitive tasks

Fix: 1. Try to vary your gameplay by focusing on different tasks or objectives each session. 2. Engage with the community to find new strategies... ⇲

Players can silence others for no reason

Fix: 1. Use the reporting feature for players who misuse the silence function. 2. Encourage respectful communication among players. OR 1. Cons... ⇲
 
Customization issue

Limited character customization

Fix: 1. Check for any updates or new content releases that may add more customization options. 2. Engage with the community to suggest new custom... ⇲

Random character assignment for skins

Fix: 1. Keep track of which skins you have and focus on earning those you want. 2. Participate in events that may offer specific skins as rewards... ⇲
 
Glitches issue

Glitches after updates

Fix: 1. Restart the app after an update to clear any temporary glitches. 2. Check for any additional updates that may fix known issues. OR 1.... ⇲
 
Audio issue

Voice chat feature is uncomfortable with strangers

Fix: 1. Use the mute feature for players you are uncomfortable with. 2. Limit voice chat usage to friends or known players. OR 1. Consider usi... ⇲

Inconsistent game volume

Fix: 1. Adjust the in-game audio settings to balance the volume levels. 2. Check your device's overall volume settings to ensure they are set cor... ⇲

No way to mute all players permanently

Fix: 1. Use the mute feature for individual players as needed. 2. Adjust your game settings to limit interactions with players. OR 1. Consider... ⇲
 
Support issue

Limited reporting options for bad behavior

Fix: 1. Use the existing reporting feature to report any bad behavior you encounter. 2. Document instances of bad behavior to provide context whe... ⇲
 
Privacy issue

Voice chat can be recorded unintentionally

Fix: 1. Be mindful of your voice chat settings and adjust them to limit recording capabilities. 2. Use the mute feature when you do not want to b... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
92.0%

Bad experience
4.7%

Neutral
3.2%

~ from our NLP analysis of 52,835 combined software ratings.

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 Private Data Suspects collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • User Content
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contacts
    • Diagnostics

  Cost of Subscriptions
  1. Scoop of Gems: $4.99 A total of 240 gems
  2. Handful of Gems: $0.99 A total of 35 gems
  3. Small Bag of Gems: $9.99 A total of 580 gems
  4. Backpack of Gems: $19.99 A total of 1200 gems
  5. Suitcase of Gems: $49.99 A total of 3100 gems
  6. Special Offer: $4.99 Special Offer Tier 5
  7. Pool of Gems: $99.99 A total of 6700 gems
  8. Welcome Offer: $4.99 Special offer for new players (1st login)
  9. Welcome Offer: $9.99 Special offer for new players (Tier 10)
  10. Special Offer: $1.99 Segmented Offer Tier 2