fix problems on HEC [iphone]

—— Run into issues on HEC ? Get help pending when official support gets back to you!

HEC Mobile

Info:

company: Horry Electric Cooperative, Inc.

: http://www.horryelectric.com/mobile-app-faqs/

Chat with our AI-based HEC Support

🛠️ Common HEC Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Push notifications stopped working

Fix: 1. Check Notification Settings: Go to your iPhone's Settings > Notifications > HEC Mobile. Ensure that 'Allow Notifications' is turned on. A... ⇲

Payment processing is slow

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the speed impro... ⇲

Bugs issue

User info becomes incorrect after closing app

Fix: 1. Save Changes: Before closing the app, ensure that you save any changes made to your user information. Look for a 'Save' button or similar... ⇲

UI issue

Outdated user interface

Fix: 1. Check for Updates: Regularly check the App Store for updates to HEC Mobile, as developers may release UI improvements in newer versions.... ⇲

Inability to scroll to send button

Fix: 1. Restart the App: Close the app completely and reopen it. This can sometimes resolve minor UI glitches. 2. Update the App: Ensure you are... ⇲

Password entry restrictions prevent login

Fix: 1. Check Password Requirements: Ensure that your password meets the app's requirements (e.g., length, special characters). If unsure, try re... ⇲

Crashes issue

Billing history crashes app

Fix: 1. Clear App Cache: Go to Settings > HEC Mobile and look for an option to clear cache or data. This can help resolve crashes related to bill... ⇲

Support issue

HEC support link is useless

Fix: 1. Check for In-App Help: Look for a help or FAQ section within the app itself, which may provide useful information or troubleshooting step... ⇲