fix problems on Japan Claw Machine（JCM） [iphone]

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—— Run into issues on Japan Claw Machine（JCM）? Get help pending when official support gets back to you!

Japan Claw Machine（JCM）
Info:
company: SHINSEI, K.K.
: http://e-kanteidan.com/about/
Chat with our AI-based Japan Claw Machine（JCM） Support
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Payments issue

High fees for free play prizes

Fix: 1. Review the prize options: Before playing, check the prize options and their associated fees. Choose prizes that have lower fees if availa... ⇲

Refund issues for game malfunctions

Fix: 1. Document the issue: Take screenshots or notes of the malfunction, including the time and nature of the problem. This will help when reque... ⇲
 
Gameplay issue

Limited prize selection

Fix: 1. Check for updates: Regularly check the app for updates, as new prizes may be added over time. 2. Provide feedback: Use the app's feedbac... ⇲

Prizes not falling in the hole

Fix: 1. Adjust your strategy: Experiment with different angles and timing when trying to grab prizes. Sometimes, a slight adjustment can make a d... ⇲

Difficult to win on paid machines

Fix: 1. Practice on free machines: If available, practice on free machines to improve your skills before attempting paid machines. 2. Analyze th... ⇲

Inconsistent prize availability

Fix: 1. Check for updates: Regularly check the app for updates on prize availability, as it may change frequently. 2. Play during peak times: Tr... ⇲
 
Slow issue

Laggy gameplay

Fix: 1. Close background apps: Double-click the home button and swipe up on any apps running in the background to close them. This can free up re... ⇲
 
Account issue

Account cancellation without refund

Fix: 1. Review the terms of service: Familiarize yourself with the app's terms regarding account cancellation and refunds to understand your righ... ⇲
 
Audio issue

Lack of background sound/music

Fix: 1. Check app settings: Go to the app settings and ensure that sound effects and music are enabled. 2. Restart the app: Sometimes, restartin... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
83.9%

Bad experience
13.1%

Neutral
3.0%

~ from our NLP analysis of 329 combined software ratings.

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 Private Data Japan Claw Machine（JCM） collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Identifiers
    • Usage Data

  Cost of Subscriptions
  1. Add KP for ¥3,800: $22.99 Add KP for ¥3,800
  2. Add KP for ¥5,800: $34.99 Add KP for ¥5,800
  3. Add KP for ¥11,800: $69.99 Add KP for ¥11,800
  4. Add KP for ¥1,100: $8.99 Add KP for ¥1,100
  5. ポイント3800円分: $22.99 ポイント3800円分
  6. ポイント5900円分: $39.99 ポイント5900円分
  7. ポイント11800円分: $69.99 ポイント11800円分
  8. プレイポイント1600円分: $9.99 プレイポイント1600円分
  9. プレイポイント500円分: $3.99 プレイポイント500円分