fix problems on SouthState [iphone]

—— Run into issues on SouthState ? Get help pending when official support gets back to you!

SouthState Mobile

Info:

company: South State Bank

: https://www.southstatebank.com/onlinehelp/

: www.southstatebank.com

Chat with our AI-based SouthState Support

🛠️ Common SouthState Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

No advance notice for scheduled maintenance

Fix: Check the app's settings or notifications section to see if there is an option to enable alerts for maintenance updates. This may help you r... ⇲

Inaccurate transaction order and timing

Fix: Log out of the app and clear the app cache. To do this, go to Settings > General > iPhone Storage > SouthState Mobile > Offload App. Then re... ⇲

Difficulties with login and account access

Fix: Ensure that you are using the correct login credentials. If you have forgotten your password, use the 'Forgot Password' feature to reset it.... ⇲

Difficulty in changing login ID

Fix: Check the app's settings or profile section for an option to change your login ID. Follow the prompts provided. OR If you cannot find the... ⇲

Payments issue

Complicated bill pay process

Fix: Review the bill pay section of the app carefully. Look for any tutorials or help sections that explain the process step-by-step. OR Consi... ⇲

Mobile deposit issues

Fix: Ensure that you are following the app's guidelines for mobile deposits, such as taking clear photos of the check and ensuring all corners ar... ⇲

Overdraft fees due to app inaccuracies

Fix: Set up alerts for low balances through the app or your bank's website to help monitor your account more closely. OR Consider linking a sa... ⇲

Updates issue

Frequent app downtime and maintenance

Fix: Check for app updates in the App Store. Keeping the app updated can help reduce downtime due to maintenance issues. OR Try using the mobi... ⇲

Frequent system maintenance causing transaction delays

Fix: Plan your transactions during off-peak hours when maintenance is less likely to occur, typically early mornings or late evenings. OR Use... ⇲

Bugs issue

Internal error messages during bill pay

Fix: Log out of the app and log back in to refresh your session. This can sometimes clear temporary errors. OR Try using a different device or... ⇲

UI issue

Confusing navigation and interface

Fix: Take some time to explore the app's features and layout. Familiarizing yourself with the interface can help ease navigation. OR Look for... ⇲

Syncing issue

Inconsistent account balance updates

Fix: Refresh the app by pulling down on the screen to update your account information. This can help ensure you are viewing the latest data. OR... ⇲

Notifications issue

Lack of text notifications for transactions

Fix: Check the app settings to see if there is an option to enable text notifications for transactions. If not, consider enabling email notificat... ⇲

Camera issue