fix problems on Everwise [iphone]

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Everwise Mobile Banking
Info:
company: Everwise Credit Union
: https://www.tcunet.com
: www.tcunet.com
Chat with our AI-based Everwise Support
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Crashes issue

Everwise does not open

Fix: Force close the app by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the Everwise app off the... ⇲

Everwise crashes frequently

Fix: Make sure your device's operating system is up to date. Go to Settings > General > Software Update and install any available updates. OR... ⇲
 
Screen issue

screen goes blank when depositing checks

Fix: Ensure that you have good lighting when taking pictures of the check. Avoid shadows and glare that can cause the app to fail to capture the... ⇲
 
Account issue

accounts do not display

Fix: Log out of the app and log back in. This can refresh your account information. To log out, go to the settings or account section of the app... ⇲

inability to link external accounts

Fix: Ensure that the external account you are trying to link is supported by the Everwise app. Check the app's documentation or FAQs for a list o... ⇲

inconsistent functionality across accounts

Fix: Log out and log back into the app to refresh the account data. This can sometimes resolve inconsistencies. OR Check if there are any spec... ⇲

Everwise fails to verify bank accounts

Fix: Ensure that you are entering the correct account and routing numbers. Double-check for any typos or errors. OR Try verifying the account... ⇲

inability to access statements

Fix: Check if the statements are available in the app under the 'Accounts' or 'Statements' section. Sometimes, they may be located in a different... ⇲
 
Login issue

error messages during login

Fix: Double-check your login credentials. Ensure that you are entering the correct username and password. If you have forgotten your password, us... ⇲

repeated errors when trying to log in

Fix: Clear the app's cache and data by going to Settings > General > iPhone Storage, selecting the Everwise app, and choosing 'Offload App'. Rein... ⇲
 
Payments issue

service fees for low balances

Fix: Review your account terms and conditions to understand the fee structure. Consider maintaining a minimum balance to avoid fees, or explore o... ⇲
 
Security issue

ATMs lock out cards

Fix: Check if your card is still valid and has not expired. If it has, contact your bank to request a new card. OR If your card is locked, try... ⇲
 
Support issue

poor customer service response

Fix: Utilize the in-app chat feature if available, as it may provide quicker responses than phone support. Look for a 'Help' or 'Support' section... ⇲

long hold times for customer support

Fix: Try calling during off-peak hours, such as early morning or late evening, to reduce wait times. OR Use the app's chat feature or email su... ⇲

lack of communication regarding app issues

Fix: Check the app's official social media pages or website for updates on known issues and fixes. Sometimes, companies post updates there before... ⇲
 
Updates issue

no updates or fixes for ongoing issues

Fix: Regularly check the App Store for updates to the Everwise app. Developers often release updates to fix bugs and improve performance. OR C... ⇲
 
UI issue

Everwise does not rotate on iPad

Fix: Check if the rotation lock is enabled on your iPad. Swipe down from the top-right corner to access the Control Center and ensure the rotatio... ⇲
 
Network issue

Everwise does not work on WiFi

Fix: Check your Wi-Fi connection by trying to access other apps or websites. If they are not working, restart your router or contact your interne... ⇲
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 what users are saying
Good experience
91.4%

Bad experience
5.4%

Neutral
3.2%

~ from our NLP analysis of 11,031 combined software ratings.

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 Private Data Everwise collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data