fix problems on Squire [iphone]

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—— Run into issues on Squire? Get help pending when official support gets back to you!

Squire - Video Player
Info:
company: Fernando Torcelly
: http://www.squireapp.com
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Compatibility issue

Squire requires Squire Helper on Mac

Fix: 1. Download and install the Squire Helper from the official website. Ensure you are downloading the version compatible with your macOS. 2.... ⇲

no support for Plex music and photos

Fix: 1. Check the app settings to see if there are any options to integrate with Plex. 2. Use Plex's own app for music and photos until Squire a... ⇲

requires Windows version of Squire Helper

Fix: 1. Download and install the Windows version of Squire Helper from the official website if you have access to a Windows machine. 2. Follow t... ⇲
 
Loading issue

streaming is stuck on buffering

Fix: 1. Check your internet connection speed. Use a speed test app to ensure you have sufficient bandwidth for streaming. 2. Close any other app... ⇲
 
Video issue

playback on Apple TV is choppy

Fix: 1. Ensure that your Apple TV is updated to the latest software version. Go to Settings > System > Software Updates and check for updates. 2... ⇲

video freezes while audio continues

Fix: 1. Check for any available updates for the Squire app and install them. 2. Try restarting the app by closing it completely and reopening it... ⇲
 
Account issue

password reset email contains non-functional link

Fix: 1. Check your spam or junk folder to ensure the email did not end up there. 2. If the link is still non-functional, try copying the link an... ⇲
 
Support issue

no customer support response

Fix: 1. Check the app for any FAQs or help sections that may provide answers to your questions. 2. Try reaching out through different channels,... ⇲

support email does not work

Fix: 1. Double-check the email address for any typos. Ensure you are using the correct support email provided in the app or on the website. 2. T... ⇲

form responses to feedback instead of proper support

Fix: 1. Document your feedback and issues clearly and concisely. 2. If you receive a form response, reply to it with specific details about your... ⇲
 
Bugs issue

Squire is too buggy to be usable

Fix: 1. Ensure that you are using the latest version of the app. Check for updates in the App Store. 2. Clear the app's cache by going to Settin... ⇲
 
Screen issue

dual screen issue during playback

Fix: 1. Check your display settings on your device. Go to Settings > Display & Brightness and ensure that the settings are configured correctly f... ⇲
 
Performance issue

intermittent performance

Fix: 1. Close any background applications that may be consuming resources. Double-tap the home button and swipe up on apps to close them. 2. Res... ⇲
 
Updates issue

Squire has become worse with updates

Fix: 1. If you have the option, consider reverting to a previous version of the app if you have a backup. 2. Provide detailed feedback on the sp... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
71.4%

Good experience
28.6%

Neutral
0.0%

~ from our NLP analysis of 14 combined software ratings.

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 Private Data Squire collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Monthly Autorenew Subscription: $0.99 Login with the account given and enter in settings/subscribe. Subscription allows watch extras, trailers and enjoy the premium interface.
  2. Squire Player iPhone: $2.99 Play your local files or streams right in your iPhone or/and Apple TV via Airplay.
  3. Yearly Autorenew Subscription: $8.49 Play your vĂ­deos without limitations