fix problems on ENetViet [iphone]

—— Run into issues on ENetViet? Get help pending when official support gets back to you!

eNetViet

Info:

company: QUANG ICH SOFTWARE JOINT STOCK COMPANY

: https://quangich.com/Contact.aspx

: quangich.com

Chat with our AI-based eNetViet Support

🛠️ Common eNetViet Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

eNetViet lags

Fix: 1. Close Background Apps: Double-click the home button (or swipe up from the bottom on newer iPhones) to view all open apps. Swipe up on the... ⇲

Slow data loading

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the loading spe... ⇲

Account issue

Inability to add multiple children to one account

Fix: 1. Create Separate Accounts: If the app does not support multiple children under one account, create individual accounts for each child. Use... ⇲

Bugs issue

Frequent errors and bugs

Fix: 1. Update the App: Ensure you are using the latest version of eNetViet. Go to the App Store, search for the app, and tap 'Update' if availab... ⇲

Password reset issues

Fix: 1. Use the 'Forgot Password' Feature: On the login screen, tap 'Forgot Password?' and follow the prompts to reset your password via email or... ⇲

UI issue

Font display errors

Fix: 1. Change Font Settings: Go to Settings > Display & Brightness and adjust the text size or bold text settings. This can sometimes resolve di... ⇲

Difficult to use for non-tech-savvy users

Fix: 1. Provide a User Guide: Create a simple guide or tutorial for non-tech-savvy users explaining how to navigate the app and use its features.... ⇲

Poor user interface

Fix: 1. Familiarize with the Layout: Spend some time exploring the app to become familiar with its layout and features. This can help ease naviga... ⇲

Inability to view important information

Fix: 1. Check App Permissions: Go to Settings > Privacy and ensure eNetViet has the necessary permissions to access data. Adjust settings if need... ⇲

Updates issue

Lack of updates from teachers

Fix: 1. Check Notification Settings: Go to Settings > Notifications > eNetViet and ensure notifications are enabled. This will help you receive u... ⇲

Notifications issue

Inconsistent notifications

Fix: 1. Check Notification Settings: Go to Settings > Notifications > eNetViet and ensure that all notification options are enabled. Adjust the a... ⇲

Installation issue

Requires mandatory installation for parents

Fix: 1. Explain the Benefits: Communicate the importance of the app for parental involvement in their child’s education, highlighting features th... ⇲

Features issue

Limited functionality for parents

Fix: 1. Explore All Features: Ensure parents are aware of all available features by providing a comprehensive guide or tutorial on how to use the... ⇲

Slow issue

Slow response time

Fix: 1. Close Unused Apps: Free up memory by closing background apps that may be consuming resources. This can improve the response time of eNetV... ⇲

Loading issue

Frequent refresh needed

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the refresh fre... ⇲