fix problems on RockWallet [iphone]

—— Run into issues on RockWallet? Get help pending when official support gets back to you!

RockWallet: Buy and Swap

Info:

company: RockWallet, LLC

: https://help.rockwallet.com

: www.rockwallet.com

Chat with our AI-based RockWallet Support

🛠️ Common RockWallet Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

RockWallet crashes upon opening

Fix: 1. Restart your iPhone: Sometimes, a simple restart can resolve app crashes. Press and hold the power button until you see the 'slide to pow... ⇲

Long transaction times

Fix: 1. Check network connection: Ensure you have a stable internet connection. Switch between Wi-Fi and mobile data to see if transaction times... ⇲

Payments issue

High fees on purchases

Fix: 1. Compare fees: Before making a purchase, check the fees associated with different payment methods. Some methods may have lower fees than o... ⇲

Limited payment methods

Fix: 1. Explore alternative wallets: If RockWallet does not support your preferred payment method, consider using another wallet that does, and t... ⇲

Inability to withdraw or swap certain assets

Fix: 1. Check asset compatibility: Review the app’s documentation or FAQs to confirm which assets are supported for withdrawal or swapping. OR... ⇲

Account issue

Account lockouts after purchases

Fix: 1. Enable two-factor authentication: If the app offers this feature, enable it to enhance security and reduce the likelihood of lockouts.... ⇲

Glitches issue

Frequent glitches causing fund loss

Fix: 1. Regularly back up your wallet: Ensure you have a backup of your wallet information and recovery phrases to safeguard your funds. OR 2.... ⇲

Registration issue

Verification issues

Fix: 1. Double-check your information: Ensure that all personal information submitted for verification is accurate and matches your identificatio... ⇲

Support issue

Poor customer support response

Fix: 1. Use in-app support features: If available, utilize any in-app chat or support features for quicker responses. OR 2. Check community fo... ⇲

Compatibility issue

Requires Ethereum to swap

Fix: 1. Purchase Ethereum through the app: If you need Ethereum to swap, consider buying a small amount directly through RockWallet to facilitate... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

91.4%

Bad experience

6.4%

Neutral

2.1%

~ from our NLP analysis of 561 combined software ratings.

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Private Data RockWallet collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data