fix problems on ProPay Payments [iphone]

—— Run into issues on ProPay Payments? Get help pending when official support gets back to you!

ProPay Payments

Info:

company: TSYS Acquiring Solutions

: http://www.propay.com/propay-support/

Chat with our AI-based ProPay Payments Support

🛠️ Common ProPay Payments Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot run cards manually

Fix: Check if your device has the latest version of the ProPay app installed. Go to the App Store, search for ProPay, and see if an update is ava... ⇲

ProPay Payments crashes frequently

Fix: Clear the app's cache by going to Settings > General > iPhone Storage > ProPay. Tap 'Offload App' to remove the app without deleting its dat... ⇲

Messages issue

Error messages during card swipes

Fix: Ensure that the card reader is properly connected to your iPhone. Disconnect and reconnect the card reader, and check for any visible damage... ⇲

Account issue

Inability to access transaction history

Fix: Log out of the app and log back in. This can refresh your session and may resolve access issues. To log out, go to the app settings and sele... ⇲

Locked out using Face ID

Fix: Try restarting your iPhone. Sometimes, a simple restart can resolve Face ID issues. After restarting, attempt to log in again using Face ID.... ⇲

Inability to log in

Fix: Double-check your login credentials for accuracy. Ensure that Caps Lock is off and that you are entering the correct email and password. If... ⇲

Settings issue

Cannot create email invoices

Fix: Ensure that your email settings are correctly configured in the app. Go to the app settings and check the email section to verify that your... ⇲

Automatic default settings

Fix: Go to the app settings and look for any options related to default settings. Adjust them according to your preferences. If there are no opti... ⇲

Inability to change tax rates

Fix: Go to the app settings and look for tax rate options. Ensure that you have the necessary permissions to change these settings, as some accou... ⇲

Features issue

Text invoice feature removed

Fix: Check for any updates or announcements from ProPay regarding changes to features. Sometimes, features are temporarily removed for updates or... ⇲

Limited functionality for reports

Fix: Explore the app settings to see if there are any options to enable additional reporting features. Sometimes, features are hidden in settings... ⇲

Compatibility issue

Issues with iPhone compatibility

Fix: Check the app's compatibility with your iPhone model and iOS version. Visit the App Store page for ProPay to see the compatibility informati... ⇲

Payments issue

No refund button available

Fix: Check the transaction details to ensure that the transaction is eligible for a refund. Some transactions may not allow refunds depending on... ⇲

Double charging customers

Fix: Review your transaction history to identify any duplicate charges. If you find duplicates, contact the customers to inform them and process... ⇲

Permissions issue

Microphone access errors

Fix: Go to Settings > Privacy > Microphone and ensure that ProPay has permission to access the microphone. If it is turned off, toggle it on. O... ⇲

Updates issue

ProPay Payments not updated regularly

Fix: Check the App Store for updates regularly. Enable automatic updates by going to Settings > App Store and toggling on 'App Updates' to ensure... ⇲

Auto-sales tax option not updating

Fix: Go to the app settings and check the sales tax settings. Ensure that the correct tax rate is entered and that the auto-update feature is ena... ⇲

Screen issue

Screen goes black during transactions

Fix: Check for any software updates for your iPhone. Go to Settings > General > Software Update and install any available updates, as they can fi... ⇲

Bugs issue

Inconsistent transaction success

Fix: Ensure that your internet connection is stable. Test your Wi-Fi or cellular data by browsing other websites or apps to confirm connectivity.... ⇲

Support issue

No customer support response

Fix: Check the app for any FAQs or help sections that may provide answers to your questions. Sometimes, common issues are addressed in these reso... ⇲