fix problems on WellSky Personal Care [iphone]

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WellSky Personal Care

Info:

company: ClearCare Online

: https://www.wellsky.com

: www.wellsky.com

Chat with our AI-based WellSky Personal Care Support

🛠️ Resolved Issues on iPhone:

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App crashes frequently

Fix: 1. Update the App: Go to the App Store, search for WellSky Personal Care, and check if there is an update available. If so, download and ins... »»

Slow loading times

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the loading tim... »»

Settings issue

Location services inaccurate

Fix: 1. Check Location Settings: Go to Settings > Privacy > Location Services. Ensure that Location Services are enabled for WellSky Personal Car... »»

Customization issue

Cannot edit comments

Fix: 1. Check for Updates: Ensure that you are using the latest version of the app, as updates may include new features like comment editing. 2.... »»

Tasks require unnecessary comments

Fix: 1. Review Task Settings: Check if there is an option to modify task requirements in the app settings. If possible, adjust the settings to re... »»

Cannot remove unused tasks

Fix: 1. Check Task Management Settings: Look for a task management or settings section in the app where you might be able to delete or hide unuse... »»

Cannot request days off through app

Fix: 1. Check App Features: Look for a section in the app related to time off or requests. It may be under a 'Schedule' or 'Requests' tab. 2. Use... »»

Notifications issue

Notifications not functioning

Fix: 1. Check Notification Settings: Go to Settings > Notifications > WellSky Personal Care. Ensure that notifications are enabled and set to you... »»

UI issue

Task toggles unresponsive

Fix: 1. Restart the App: Close the app completely and reopen it to see if the toggles become responsive. 2. Clear App Cache: Go to Settings > Gen... »»

Cannot view past hours worked

Fix: 1. Check App Settings: Look for a section in the app that allows you to view past hours or reports. This may be under a 'History' or 'Report... »»

Clock out confirmation missing

Fix: 1. Check App Settings: Look for a settings option related to clocking in/out confirmations and enable it if available. 2. Restart the App: C... »»

Difficult to navigate website version

Fix: 1. Familiarize with Layout: Spend some time exploring the website layout to understand where key features are located. Look for a help or FA... »»

Requires multiple logins

Fix: 1. Enable 'Remember Me': When logging in, check if there is an option to 'Remember Me' or 'Stay Logged In'. This can help reduce the frequen... »»

App logs out unexpectedly

Fix: 1. Check for Updates: Ensure you are using the latest version of the app, as updates may fix logout issues. 2. Clear App Cache: Go to Settin... »»

Bugs issue

Error messages during clock in/out

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection when clocking in or out. Switch between Wi-Fi and cellular data i... »»

Inconsistent shift recognition

Fix: 1. Check Shift Settings: Review your shift settings in the app to ensure they are set correctly. Adjust any discrepancies. 2. Update the App... »»

Messages issue

No communication feature for caregivers

Fix: 1. Use Alternative Communication: Consider using other messaging apps (like WhatsApp or Slack) for caregiver communication until a feature i... »»

Network issue

Frequent server outages

Fix: 1. Check Server Status: If available, check the WellSky Personal Care website or social media for any announcements regarding server outages... »»

Freezing issue

App freezes during task completion

Fix: 1. Restart the App: Close the app completely and reopen it to refresh the session and resolve freezing issues. 2. Clear App Cache: Go to Set... »»

Features issue

Inability to track mileage for appointments

Fix: 1. Use a Mileage Tracking App: Consider using a separate mileage tracking app to log your mileage for appointments until this feature is add... »»