fix problems on Captain D's [iphone]

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—— Run into issues on Captain D's? Get help pending when official support gets back to you!

Captain D's
Info:
company: Captain D's LLC
: https://www.captainds.com/contact-us/
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Customization issue

Limited sauce selection regardless of entree quantity

Fix: If you find that the sauce selection is limited, check if there are any options to customize your order. Sometimes, additional sauces can be... ⇲

Rigid pickup time selection

Fix: If the app does not allow you to select a flexible pickup time, try checking if there are any settings or options in the app that allow for... ⇲

Cannot set a later pickup time

Fix: If the app does not allow you to set a later pickup time, check if there are any settings or options in the app that allow for time adjustme... ⇲
 
Crashes issue

Captain D's crashes during order process

Fix: If the app crashes, first ensure that you have the latest version of the app installed. Go to the App Store, search for Captain D's, and che... ⇲
 
Payments issue

No confirmation after payment

Fix: If you do not receive a confirmation after payment, check your email (including spam/junk folders) for any confirmation messages. If you sti... ⇲

Error messages during payment

Fix: If you receive error messages during payment, first check your internet connection to ensure it is stable. If the connection is fine, try us... ⇲
 
Registration issue

Account creation issues

Fix: If you are having trouble creating an account, ensure that you are entering all required fields correctly, including a valid email address a... ⇲
 
Bugs issue

Rewards system malfunctions

Fix: If the rewards system is not functioning properly, first ensure that you are logged into your account. Check if there are any updates availa... ⇲
 
Rewards issue

Inability to redeem rewards despite sufficient points

Fix: If you cannot redeem rewards, ensure that you are selecting the correct items that are eligible for rewards redemption. Sometimes, certain i... ⇲

Difficulties in adding receipts for rewards

Fix: If you are having trouble adding receipts for rewards, ensure that you are following the correct process outlined in the app. Check if there... ⇲
 
Slow issue

Slow order processing at restaurants

Fix: If you experience slow order processing, consider placing your order during off-peak hours when the restaurant may be less busy. This can he... ⇲
 
Performance issue

Inconsistent app performance

Fix: To improve app performance, ensure that your iPhone is updated to the latest iOS version. Go to 'Settings' > 'General' > 'Software Update' t... ⇲
 
Settings issue

Default pickup address issues

Fix: To change your default pickup address, go to the app settings and look for the address or location settings. Update your default address to... ⇲
 
Support issue

No response from customer service

Fix: If you are not receiving responses from customer service, try reaching out through different channels, such as social media or the app's fee... ⇲
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 what users are saying
Good experience
93.1%

Bad experience
4.0%

Neutral
3.0%

~ from our NLP analysis of 7,578 combined software ratings.

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 Private Data Captain D's collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics