fix problems on ASIAIR [iphone]

—— Run into issues on ASIAIR? Get help pending when official support gets back to you!

ASIAIR

Info:

company: SuZhou ZWO Co., Ltd

: https://astronomy-imaging-camera.com/

Chat with our AI-based ASIAIR Support

🛠️ Common ASIAIR Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

terrible customer service

Fix: While direct customer service may be lacking, users can utilize online forums and community groups related to ASIAIR. Engaging with other us... ⇲

limited ecosystem

Fix: Explore third-party applications and tools that can integrate with ASIAIR. Research compatible software that can enhance your experience, su... ⇲

Support issue

long delay in responding to known issues

Fix: Stay updated with community discussions and forums where users share workarounds for known issues. Often, other users will have found tempor... ⇲

Bugs issue

ASIAIR bugs

Fix: Regularly check for app updates in the App Store. Developers often release patches that fix bugs, so keeping the app updated can resolve man... ⇲

Network issue

connection issues with mobile devices

Fix: Ensure that your mobile device's Bluetooth and Wi-Fi are turned on and functioning properly. Restart both the ASIAIR device and your mobile... ⇲

difficulty connecting to certain mounts

Fix: Check the compatibility of your mount with ASIAIR. Refer to the user manual or online resources to ensure that your mount is supported. OR... ⇲

inability to connect to home network

Fix: Double-check your Wi-Fi settings to ensure that the correct network name and password are being used. Sometimes, a simple typo can cause con... ⇲

Crashes issue

ASIAIR crashes when editing plans

Fix: Before editing plans, ensure that the app is fully updated. If crashes continue, try restarting the app or your device to clear any temporar... ⇲

UI issue

UI not polished

Fix: Familiarize yourself with the app's layout and features. Sometimes, taking time to learn the UI can help mitigate frustrations with its desi... ⇲

slider gets stuck on Mac

Fix: Try restarting the app or your Mac to see if that resolves the issue. Sometimes, a simple restart can fix temporary glitches. OR Check fo... ⇲

Compatibility issue

inconsistent performance across devices

Fix: Test the app on different devices to identify which ones perform better. If possible, use the device that offers the best performance for yo... ⇲

Updates issue

guiding issues after updates

Fix: After an update, recalibrate your guiding settings. Sometimes updates can reset or alter settings, so it's important to check and adjust the... ⇲

Account issue

password cannot be changed

Fix: Check the app settings thoroughly to ensure you are following the correct procedure for changing the password. Sometimes, the option may be... ⇲

Video issue

missing features in video mode

Fix: Explore alternative video processing software that can complement ASIAIR's capabilities. There are many third-party applications that can en... ⇲

Features issue

no planning mode for filter wheel

Fix: Use manual planning methods, such as creating a checklist or spreadsheet to track your filter usage and planning. OR Look for third-party... ⇲

object locator needs improvement

Fix: Familiarize yourself with the current object locator features and settings. Sometimes, understanding how to use the tool effectively can imp... ⇲