fix problems on Eagle Eye Viewer [iphone]

—— Run into issues on Eagle Eye Viewer? Get help pending when official support gets back to you!

Eagle Eye Viewer

Info:

company: Eagle Eye Networks, Inc.

: http://www.eagleeyenetworks.com/support/

: www.eagleeyenetworks.com

Chat with our AI-based Eagle Eye Viewer Support

🛠️ Common Eagle Eye Viewer Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Eagle Eye Viewer refuses to open on iPhone

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom of the screen on iPhones without a Home button) to view al... ⇲

Eagle Eye Viewer constantly crashes

Fix: 1. Update the app: Go to the App Store, tap on your profile icon at the top right, scroll down to see if Eagle Eye Viewer has an update avai... ⇲

Camera issue

multiple layers of camera window open

Fix: 1. Close extra windows: If you see multiple camera views, try tapping the 'X' or 'Close' button on each window to close them. If this doesn'... ⇲

unable to switch between cameras

Fix: 1. Check camera permissions: Go to Settings > Privacy > Camera and ensure that Eagle Eye Viewer has permission to access the camera. OR 2... ⇲

Crashes issue

interface crashes or jumps to random times

Fix: 1. Update the app: Ensure you have the latest version of the app, as updates often fix bugs that cause crashes. OR 2. Reinstall the app:... ⇲

playback crashes consistently

Fix: 1. Update the app: Ensure you have the latest version of the app, as updates often fix playback issues. OR 2. Check storage space: Go to... ⇲

crashes almost every time

Fix: 1. Update the app: Ensure you have the latest version of the app, as updates often fix stability issues. OR 2. Reinstall the app: Delete... ⇲

UI issue

zoom feature not functioning

Fix: 1. Check for updates: Make sure the app is updated to the latest version, as this may fix the zoom functionality. OR 2. Restart the app:... ⇲

limited playback options

Fix: 1. Explore settings: Check the app settings to see if there are options to enable more playback features or options. OR 2. Update the app... ⇲

harder to scroll through footage

Fix: 1. Use the timeline slider: If available, try using the timeline slider to navigate through footage more easily. OR 2. Restart the app: C... ⇲

missing clock slider for time selection

Fix: 1. Check app settings: Look in the app settings to see if there is an option to enable the clock slider for time selection. OR 2. Update... ⇲

controls are unintuitive

Fix: 1. Explore the help section: Check if the app has a help or tutorial section that explains how to use the controls effectively. OR 2. Exp... ⇲

requires manual click for live video

Fix: 1. Check app settings: Look for an option in the app settings that allows you to enable automatic live video streaming. OR 2. Update the... ⇲

Loading issue

buffering issues in the afternoon

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. You can try switching between Wi-Fi and cellular d... ⇲

too much buffering

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. You can try switching between Wi-Fi and cellular d... ⇲

Freezing issue

Eagle Eye Viewer freezes when viewing camera

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find Eagle Eye Viewer, and select 'Offload App'. This can help clear any temp... ⇲

Bugs issue

opens in demo mode on relaunch

Fix: 1. Check login credentials: Ensure you are logged in with the correct account. If necessary, log out and log back in to refresh your session... ⇲

Compatibility issue

unable to view all locations on iPhone

Fix: 1. Check location permissions: Go to Settings > Privacy > Location Services and ensure Eagle Eye Viewer has permission to access your locati... ⇲

continually logs out during playback

Fix: 1. Check for app updates: Ensure you are using the latest version of the app, as updates may fix login issues. OR 2. Reinstall the app: D... ⇲

Video issue

layout screen flashes without video streams

Fix: 1. Restart the app: Close and reopen the app to see if the flashing issue resolves itself. OR 2. Check for updates: Make sure the app is... ⇲

terrible footage handling

Fix: 1. Check for updates: Ensure you are using the latest version of the app, as updates may improve footage handling. OR 2. Clear app cache:... ⇲

Slow issue

Eagle Eye Viewer is slow and crashes constantly

Fix: 1. Free up storage space: Go to Settings > General > iPhone Storage and delete unnecessary apps or files to free up space, which can improve... ⇲

very slow and unresponsive

Fix: 1. Free up storage space: Go to Settings > General > iPhone Storage and delete unnecessary apps or files to improve performance. OR 2. Re... ⇲

Network issue

internal server error messages

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection, as server errors can occur due to connectivity iss... ⇲